Image icon for Everypaw's help and contact information page

Need help? Just give us a shout (or bark, or meow...), it&#39;s all here. So if you just need to give us a call, ping us an email, get on the dog and bone to Petcall, or heaven forbid, make a complaint, this is the page for you.

Everypaw&#39;s Pet Portal is our platform where you can manage your pet policies.

You can find out more about the portal&#39;s features in the &#39;What are the features of the Pet Portal?&#39; accordion below.

Registering for the Pet Portal is a cinch; when you take out a policy we can automatically register for you. All you need to do is set your password.

If you haven&#39;t already registered for the portal, you can register by visiting the portal and clicking the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to register for the Everypaw Pet Portal">Register for the Everypaw Pet Portal</a> link. Enter your email address, and we&#39;ll send you an email to confirm your account. Simply follow the instructions in the email to verify and register for the Pet Portal.

If the email doesn&#39;t land in your inbox, you should check your spam folder just in case.

We want the Pet Portal to be your go-to destination with anything to do with your pet insurance. From experience, we know there&#39;s a lot of information you&#39;d like at your fingertips, so we&#39;ve tried to capture as much as we could.

You can:

<ul>
	<li>Monitor your policy and how much cover you have left</li>
	<li>Access to your policy docs from your Welcome Pack to your Certificate of Insurance</li>
	<li>Make online vet fee claims for new conditions and continuation claims</li>
	<li>Track your claims</li>
	<li>Live chat our Petcall vet nurses and vets</li>
	<li>Change some of your details and preferences</li>
</ul>

There are some things you won&#39;t be able to do; for example, you won&#39;t be able to change any policy details that would affect your premium. For anything like that, you&#39;ll need to get in touch.

What if I own an xl bully or a dog with xl bully characteristics?

Due to the recent change in the law, owning an XL Bully will be banned in England and Wales from the 1st of February 2024 unless you have a Certificate of Exemption. If you own an XL Bully dog, familiarising yourself with the <a href="https://www.gov.uk/guidance/prepare-for-the-ban-on-xl-bully-dogs" rel="nofollow" target="_blank" title="Link to the Government's XL Bully information page">Government guidelines</a> is wise, as you must abide by the new laws and obtain a Certificate of Exemption.

If you already have a <a href="/dog-insurance" title="Link to Everypaw's Dog Insurance page">dog insurance</a> policy and are seeking a Certificate of Exemption for your dog, we will continue to provide cover under your policy for vet fees and the additional benefits under its terms and conditions up to your renewal date. At your next renewal, we will continue to cover vet fees, but your Third Party Liability cover will stop. This includes Northern Ireland and Scotland customers, even though the ban is not in force there at the present time. There are alternative providers of Third Party Liability cover, for example, through the <a href="https://www.dogstrust.org.uk/support-us/membership" rel="nofollow" target="_blank" title="Link to the Dogs Trust membership page">Dogs Trust Companion Club here</a>.

We no longer cover the XL Bully, XL Bully crossbreeds or dogs with XL Bully characteristics. You must establish whether your dog&#39;s characteristics meet the <a href="https://www.gov.uk/government/publications/official-definition-of-an-xl-bully-dog" rel="nofollow" target="_blank" title="Link to the Government's XL Bully definition page">Government&#39;s XL Bully definition</a>. If you take out a new policy and it&#39;s later discovered that your dog meets the XL Bully criteria, then we won&rsquo;t be able to pay any claims and your policy will be cancelled from the start date.

You can find <a href="/Home/xl-bully-information.html" title="Link to Everypaw's XL Bully information page">more XL Bully information here</a>.

You&#39;ll need to pay an excess when you claim vet fees, and the frequency and amount you&#39;ll need to pay will depend on your policy.

<ul>
	<li>For Lifetime policies, your excess is payable per condition, per year</li>
	<li>For Maximum Benefit and Time Limited policies, your excess is payable per condition</li>
</ul>

The amount you will need to pay will depend on the excess options available to you when you bought your policy. Your excess will be either:

<ul>
	<li>&nbsp;The set excess on your policy</li>
	<li>&nbsp;The set excess on your policy or a percentage of your claim amount, whichever is more</li>
	<li>&nbsp;The set excess plus voluntary % excess / + percentage excess</li>
</ul>

You&#39;ll find your excess on your Certificate of Insurance and in the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to the Everypaw Pet Portal">Pet Portal</a>.

Your excess may change at the renewal after your pet reaches the upper ages of their policy, the upper ages of our policies are:

<ul>
	<li>Cats: 10</li>
	<li>Most dog breeds: 8</li>
	<li>Some dog breeds and crossbreeds: 5</li>
	<li>Rabbits: 5</li>
</ul>

For all policy types bought before 13th March 2024, your excess changes will be as follows:

<ul>
	<li>Cats: at the renewal after their 10th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Most dogs: at the renewal after their 8th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Some dog breeds and crossbreeds of these breeds (listed below): at the renewal after their 5th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Rabbits: at the renewal after their 5th birthday their excess will change to their set excess or 15% of the claim, whichever is more</li>
</ul>

Beauceron, Bernese Mountain Dog, Bulldog, Bullmastiff, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Great Dane, Irish Wolfhound, Leonberger, Mastiff, Neapolitan Mastiff, Newfoundland, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Pyrenean Mountain Dog, Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Tibetan Mastiff, Utonagan.&nbsp;

For policies bought on or after 13th March 2024, at the renewal after your pet reaches the upper ages, excess will be as follows:

<ul>
	<li>For cat and dog policies with only a set excess, it would be your set excess plus 25% of the claim amount</li>
	<li>For policies with a set excess and a voluntary % excess/+ percentage excess of 25% or less, it would be your set excess plus 25% of the claim amount</li>
	<li>For policies with a set excess and a voluntary % excess/+ percentage excess of 30%, your excess will remain the same</li>
	<li>For rabbit policies, your excess will be the set excess plus 15% of the claim amount</li>
</ul>

For policies bought for older pets after 29th July 2025, your excess will remain the same as your set excess and your + percentage excess.

You&#39;ll find your excess on your Certificate of Insurance and in the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to the Everypaw Pet Portal">Pet Portal</a>. We will inform you in advance of any excess changes in your renewal documents.

For full instructions on how to make a claim, excess and FAQs, please read our&nbsp;<a href="https://www.everypaw.com/claims" title="Link to Everypaw Pet Insurance Claims">Pet Insurance Claims page</a>.

When you take out an Everypaw policy, some of the questions you answer may mean that exclusions can be placed on your policy. These exclusions can relate to conditions or policy features and are placed in line with our underwriting guidelines.

For example, pre-existing conditions are not covered, so you may find conditions excluded based on this. If your dog has shown signs of aggression and/or destructive behaviour, Third Party Liability cover will be excluded.

Please read our&nbsp;<a href="https://www.everypaw.com/pet-insurance-policy-exclusions" title="Link to Everypaw Pet Insurance Exclusions">Pet Insurance Exclusions page</a>&nbsp;for more details.

Can I take out a Maximum Benefit or Time Limited policy?

You can still take out an Everypaw Maximum Benefit or Time Limited policy for your cat or dog. However, you will only be able to take out a Time Limited or Maximum Benefit policy&nbsp;through a price comparison website.

The only policies that can be taken out through the Everypaw website are for Lifetime Pet Insurance.

We&#39;re sorry you want to cancel your policy; we can help you with this in the Pet Portal.

Log in and go to the &#39;Contact us&#39; page, select the policy you want to cancel and choose &#39;Cancellation&#39; from the dropdown menu. By confirming your reason for cancellation, we can can help you from there.

<a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to log in to the Everypaw Pet Portal">Log in to the Pet Portal</a>

You can easily add another pet to your existing policy or policies when you&rsquo;re taking out the policy for your new pet. All you need to do is follow these instructions, and we&rsquo;ll get that sorted for you.

<ol>
	<li>Make sure you have your existing policy number handy</li>
	<li>Get your <a href="/quote" title="Link to Everypaw's Pet Insurance quotes">pet insurance quote here</a></li>
	<li>Fill in your pet&rsquo;s details and make sure you use the same email address</li>
	<li>Select a level of cover and continue to our Review your quote page</li>
	<li>Scroll down to the Multi-pet discount section and click Add existing pet policy</li>
	<li>Enter your existing policy number and click the Add existing pet button</li>
</ol>

As soon as you&rsquo;ve clicked the Add existing pet button, we&rsquo;ll match your policies and add our multi-pet discount. Once you&rsquo;ve taken out your new policy, we&rsquo;ll automatically set up your new pet in the Pet Portal. 
&nbsp;

We know how hard it can be financially right now; we&#39;re all in the same boat. And we want you to know we want to be there for you to possibly help relieve some of the financial burden. We&#39;ve developed some options that may help you keep your furry friend covered.

Give us a call on <a href="tel:03445431009" title="Telephone link to call Everypaw's Customer Care Team">0344 543 1009</a>, and one of the team will be happy to chat through your options.

How and when do I get my free pet hamper?

We&#39;re no longer running this promotion, but we are still fullfilling hampers for customers that bought a policy and entered the promotional code before the 5th August.

Three months&nbsp;after your policy start date, we&#39;ll email you the instructions you need to redeem the Pet Hamper from <a href="http://pethamper.co.uk/everypaw-pet-insurance" rel="nofollow" target="_blank" title="Link to the Pet Hamper website">the Pet Hamper website</a>.

Yes, you should expect the price of your insurance to go up every year.&nbsp;There&#39;s no limit to premium increases, so these could be significant to you each year and over the policy&#39;s lifetime. If a claim is paid on your policy, your premium could double at renewal.

When it comes to the cost of your cover, we consider many things, including your pet&#39;s age, any claims, where you live, and the cost of vet fees, for example.

Portal

Log in and head to the Need help section.

<a href="https://petportal.everypaw.com/register#login" target="_blank" title="Log in to the Everypaw Pet Portal">Log in to the Pet Portal</a>

Email

Customer service:&nbsp;<a href="mailto:policy@everypaw.com" title="Link to email the Everypaw customer services team">policy@everypaw.com</a>

General info:&nbsp;<a href="mailto:info@everypaw.com" title="Link to email the Everypaw team">info@everypaw.com</a>

Claims:&nbsp;<a href="mailto:claims@everypaw.com" title="Link to email the Everypaw claims team">claims@everypaw.com</a>

Phone

Customer Services &amp; Claims:&nbsp;<a href="tel:03445431009" title="Call Everypaw Customer Services and Claims">0344 543 1009</a>

Opening hours:

Mon&ndash;Fri: 8.30am &ndash; 6pm

Sat: 9am &ndash; 1pm

Post

Everypaw 
PO Box 7925, 
Bilston, 
WV1 9TT

Peace of mind is just a phone call away. If you need advice on anything to do with your pet&#39;s well-being, access to Petcall is unlimited and available 24 hours a day, 7 days a week, 365 days a year.

Our qualified veterinary nurses and vets are available via online webchat, phone and video escalation.

This service is ONLY available to Everypaw policyholders; you will need to confirm your policy number.

Phone

<a href="tel:03301231923" title="Call Petcall, available 24 7">0330 123 1923</a>

Online Webchat

<a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to live chat Petcall">Log in to live chat Petcall</a>

Petcall is There for You About

<ul>
	<li>Pet health advice</li>
	<li>Dental advice</li>
	<li>Training advice</li>
	<li>Toilet training</li>
	<li>Behavioural advice</li>
	<li>Feeding and nutrition</li>
	<li>Bereavement counselling</li>
	<li>And more...</li>
</ul>

Petcall Cannot Help You About

<ul>
	<li>Anything policy related, e.g. buying a policy, cancelling, updating details</li>
	<li>Anything claims related, e.g. advice or updates</li>
	<li>Making a payment</li>
</ul>

Giving Petcall a ring to talk about any of these things just wastes your time and their time. It also ties up a vet nurse who could be helping someone in need.

Make no mistake: we take the responsibility of caring for your buddy very, very seriously indeed. In fact, we take it personally.

We&#39;re all house-trained here at Everypaw. But while we aim to be purr-fect, we&#39;d be foolish to think we never make mistakes. So whatever the problem, give it to us straight and let&#39;s get it cleared up.

What we Need From You

Give us as much info as you can about your complaint - and tell us what you&#39;d like us to do to put things right.

Email

<a href="mailto:complaints@everypaw.com" title="Link to email the Everypaw complaints team">complaints@everypaw.com</a>

Phone

<a href="tel:03445431009" title="Call Everypaw Complaints">0344 543 1009</a>

Post

Everypaw 
PO Box 7925, 
Bilston, 
WV1 9TT

Here&#39;s What We&#39;ll do

We aim to get everything sorted within 4 days. If we can do this, we&#39;ll send you a summary resolution communication to confirm we believe your complaint has been resolved.

If we can&#39;t get it done and dusted within 4 days, we&#39;ll send you a letter formally acknowledging your complaint. We&#39;ll keep you in the loop with what we&#39;re doing and will get straight back in touch if we need any more info to complete our enquiries. Wherever possible, we&#39;ll aim to have everything resolved within 8 weeks of receiving your complaint - as required by the Financial Conduct Authority. Once we&#39;ve completed our investigations, we&#39;ll hit you up with a final decision.

If You&#39;re Unhappy With our Decision

If you have any new info that you feel could change our decision, just let us know.

If you still feel we&#39;ve got it wrong, you can take your complaint to the Financial Ombudsman Service. This must be done within 6 months of the date of our summary resolution communication or final decision letter. If the complaint is made to the Financial Ombudsman Service beyond this, the Ombudsman will not have our permission to consider your complaint - and so will only be able to do so in very limited circumstances (e.g. if the Ombudsman believes that the delay was as a result of exceptional circumstances).

Post

Financial Ombudsman Service 
Exchange Tower, 
London, 
E14 9SR

Telephone

<a href="tel:08000234567" title="Call the Financial Ombudsman Office">0800 023 4567</a> 
<a href="tel:03001239123" title="Call the Financial Ombudsman office">0300 123 9123</a>

Website

<a href="https://www.financial-ombudsman.org.uk/" target="_blank" title="Link to the Financial Ombudsman">https://www.financial-ombudsman.org.uk/</a>

Here’s what we think pet insurance should be all about…

Choice of cover types.&nbsp;Protect against unexpected vet bills in a way that suits you.

Ask an expert.&nbsp;If your buddy&#39;s not feeling great,&nbsp;<a href="https://www.everypaw.com/petcall" title="Link to the Petcall information page">Petcall&#39;s team of vet nurses and vets</a>&nbsp;are always down for a chat, 24 hours a day. Need us to take a closer look? Our vet nurses can send you a link for a video call.

In it for the long run.&nbsp;With our lifetime policies, even if your pet gets old or develops a long-term condition, you can still be covered for life.&nbsp;<a href="https://www.everypaw.com/cover-explained" title="Link to Lifetime and Everypaw Pet Insurance information">See here for further info</a>.

<a href="https://www.everypaw.com/claims" title="link to the Everypaw claims page">Claims made easy!</a>&nbsp;With Vet Pawtal, claims are super easy, you can just leave it to your vet to sort. If they&#39;re not registered for Vet Pawtal, claims are still a cinch. You can log in to the portal and complete your vet fee claim online. If you haven&#39;t registered just yet, or chosen not to, just download your claim form, fill it out, get it completed by your vet and send it back to us by email or post. Within 5 days of getting your claim form, we&#39;ll be on to it. In most cases, and where there are no further queries, we aim to make payment within about 5 days of making the claim

Service with serious street cred.&nbsp;Our &pound;8k and &pound;10k Lifetime pet policies proudly carry a Defaqto 5 Star Rating; a sign that they&#39;re independently recognised as excellent products with a comprehensive range of features and benefits.

For Every tough time, Everypaw has you covered.&nbsp;Vet bills, third party liability for dogs, holiday cancellation, costs for finding your lost pet and much more.

If you&#39;re a Helpucover customer and looking for support with your policy, we&#39;ve created a standalone page featuring all the details you need.

Click <a href="/Home/helpucover-help-and-claims.html" title="Link to the Helpucover Customer Help and Claims page">here for our Helpucover Help and Claims page</a>.

Your excess may change at the renewal after your pet reaches certain ages:&nbsp;

<ul>
	<li>Cats: 10</li>
	<li>Most dog breeds: 8</li>
	<li>Some dog breeds and crossbreeds: 5</li>
	<li>Rabbits: 5</li>
</ul>

For all policy types bought before 13th March 2024, your excess changes will be as follows:&nbsp;

<ul>
	<li>Cats: at the renewal after their 10th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Most dogs: at the renewal after their 8th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Some dog breeds and crossbreeds of these breeds (listed below): at the renewal after their 5th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Rabbits: at the renewal after their 5th birthday their excess will change to their set excess or 15% of the claim, whichever is more</li>
</ul>

Beauceron, Bernese Mountain Dog, Bulldog, Bullmastiff, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Great Dane, Irish Wolfhound, Leonberger, Mastiff, Neapolitan Mastiff, Newfoundland, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Pyrenean Mountain Dog, Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Tibetan Mastiff, Utonagan.&nbsp;

&nbsp;

For policies bought on or after 13th March 2024, at the renewal after your pet reaches the upper ages, excess will be as follows:&nbsp;

<ul>
	<li>
	For cat and dog policies with only a set excess, it would be your set excess plus 25% of the claim amount&nbsp;
	</li>
</ul>

<ul>
	<li>
	For policies with a set excess and a voluntary % excess/+ percentage excess of 25% or less, it would be your set excess plus 25% of the claim amount&nbsp;
	</li>
</ul>

<ul>
	<li>
	For policies with a set excess and a voluntary % excess/+ percentage excess of 30%, your excess will remain the same
	</li>
	<li>
	For rabbit policies, your excess will be the set excess plus 15% of the claim amount&nbsp;
	</li>
</ul>

For policies bought for older pets after 29th July 2025, your excess will remain the same as your set excess and your + percentage excess.&nbsp;

You&#39;ll find your excess on your Certificate of Insurance and in the <a href="http://petportal.everypaw.com/" rel="noreferrer noopener" target="_blank" title="Link to the Everypaw Pet Portal">Pet Portal</a>. We&rsquo;ll let you know in advance of any excess changes in your renewal documents.&nbsp;

Pet Insurance Help | FAQs and Contact | Everypaw

Help

Link to How to Our Guide to Keeping Your Pets Safe at Halloween

Link to log in to the Everypaw Pet Portal

A dog and a cat compare Everypaw's Insurance for Pets

Link to get a quote for Everypaw Pet Insurance 

Link to retrieve a previous Everypaw Pet Insurance quote

Zoomies to Senior Snoozes, We've Got Them Covered

The benefit values featured in the table may vary across the different levels of cover and will depend on the cover you choose. Please check your cover before purchasing. Be aware, for some breeds of dogs we do not provide our &pound;8k and &pound;10k Lifetime cover. 
 
All policies and features are subject to special conditions and exclusions of the insurers, please click the link to read about&nbsp;<a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Pet Insurance Exclusions page">our policy exclusions.</a> 
 
Excess is applicable to all vet fees claims. When your pet reaches a certain age, the excess payable may change. The excess will be your set excess plus a percentage of your claim amount.

Getting your furry friend covered shouldn&#39;t just come down to cost. There&#39;s a lot more to it than that, so take the time to do a pet insurance comparison. Think about their breed, the level of cover they might need, and what would be important to you. After all, insurance is there for both of you.

One of the best ways to do that is to compare cover levels. This will give you an idea of how much your pet insurance will cost, how much you can claim against vet bills, as well as the policy benefits. It&#39;s all about finding the Lifetime Pet Insurance that works best for you and your pet.

*Based on Everypaw claims data from February 2024 to March 2025

An older dog for pet insurance for older pets

As our furry companions age, they&#39;re more likely to suffer from ailments and illnesses here and there. And we want you to be able to look after your pet well into retirement. That&#39;s why we don&#39;t have age limits on our policies. Our <a href="/Home/pet-insurance-for-older-pets.html">pet insurance for older pets</a> can help you do the most important thing &ndash; looking after your pet.

What about younger pets? We also offer <a href="/cat-insurance/kitten-insurance" title="Link to Everypaw's Kitten Insurance page">kitten</a> and <a href="/dog-insurance/puppy-insurance" title="Link to Everypaw's Puppy Insurance page">puppy insurance</a>, covered by our cat and dog insurance. No matter how old or young your purr-fect pet is, our pet insurance can give you all-important peace of mind.&nbsp;

Four animals for Everypaw's Multi-pet Insurance

Whether you are looking for a playmate for your pet or if your house is more like a <a href="/dog-insurance" title="Link to Everypaw's Dog Insurance page">dog</a>, <a href="/cat-insurance" title="Link to Everypaw's Cat Insurance page">cat</a> and <a href="/rabbit-insurance" title="Link to Everypaw's Rabbit Insurance page">rabbit</a> smallholding, you need multi-pet insurance that works for you. Everypaw&#39;s policies are just that and give you a discount on every pet too. No matter how many pets you have, from glorious <a href="/dog-insurance/dog-breed-guides/golden-retriever-insurance-care-and-health-advice" title="Link to Everypaw's Golden Retriever Dog Breed Guide page">Golden Retrievers</a> and majestic <a href="/cat-insurance/cat-breed-guides/maine-coon-cat-insurance-care-and-health-advice" title="Link to Everypaw's Maine Coon Cat Breed Guide page">Maine Coons</a> to lovely <a href="/rabbit-insurance/rabbit-breed-guides/lionhead-rabbit-insurance-care-and-health-advice" title="Link to Everypaw's Lionhead Rabbit Breed Guide page">Lionheads</a>, it&#39;s there for every single paw.

Link to the Everypaw Multi-pet Insurance page

How Does Pet Insurance Work: Getting a Quote

Our pet insurance quote form takes just 3 minutes to fill out. Here&#39;s how it works:

<ul>
	<li>Select which type of pet you&#39;re looking to insure and enter their age, breed and sex</li>
	<li>Enter basic personal details about yourself including your email and home addresses</li>
	<li>Select your vet fees limit</li>
	<li>We&#39;ll give you a pet insurance price! And we&#39;ll show you what the cost is for the year, plus what your monthly instalments will look like if you choose to pay that way</li>
</ul>

Will my pet insurance cover pre-existing conditions?

Ever found the urge to discover what the best dog breeds to train are or maybe you want to get to the bottom of your pet&#39;s worm problem.&nbsp;<a href="/Home/all-things-pet.html" title="Link to Everypaw's All Things Pet blog">Everypaw&#39;s All Things Pet blog</a>&nbsp;has the content to keep you informed.

Most Popular Celebrity and Royal Pet Names 2025

Link to the UK's Most Popular Celebrity and Royal Pet Names 2025

Link to Our Guide to the 2025 Everypaw Awards

The 2025 Everypaw Awards

Link to The UK's Top 15 Strangest Pet Names 2025 blog article

The UK's Top 15 Strangest Pet Names 2025

A phone screen image of Everypaw's Pet Portal

Link to Everypaw Pet Portal information page

Everypaw Pet Portal policy management icon

For that extra peace of mind when your pets get up to mischief, there&#39;s Everypaw. Our pet insurance is for cats, dogs and rabbits, and every policy comes with unlimited 24/7 access to vet nurses and vets. So, if you ever feel a bit &#39;for pet&#39;s sake&#39;, know Everypaw is here for you and your pet when you need us most!

Why Choose Everypaw for Pet Insurance in the UK?

<a href="https://www.everypaw.com/multi-pet-insurance" title="Link to Everypaw's Multi-pet Insurance page">Insure multiple pets</a>&nbsp;for a multi-pet discount

99% of claims paid in 5 working days*

Unlimited 24/7 access to UK vet nurses and vets with&nbsp;<a href="https://www.everypaw.com/petcall" title="Link to Everypaw's Petcall vet page">Petcall</a>

Manage your UK pet insurance policy online in the&nbsp;<a href="https://www.everypaw.com/pet-portal-info" title="Link to Everypaw's Pet Portal Information page">Pet Portal</a>

Three animals for Everypaw's Multi-pet Insurance

Choosing the right pet health insurance isn&#39;t always easy. We know that. And we also know that a key part of deciding is knowing what&#39;s not covered. That way, at least there are no nasty surprises in terms of coughing up for bills that you thought were going to be taken care of by your policy.

So, here are a few of the main exclusions on our pet insurances:

<ul>
	<li>Treatment for any pre-existing conditions</li>
	<li>Treatment for poisoning or any accidental injury that occurs in the first 3 days of your policy*</li>
	<li>Treatment for any illness that occurs in the first 14 days of your policy*</li>
	<li>Treatment related to vaccine-preventable conditions</li>
	<li>Treatment related to breeding, pregnancy or birthing</li>
	<li>Treatment on baby teeth if your pet is over 16 weeks when your policy starts</li>
</ul>

*Switching to Everypaw Pet Insurance? If you can prove your previous insurance runs up to the policy start date, we can waive this for you.

Please see our <a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Policy Exclusions page">exclusions page</a>&nbsp;for further details.

Fingers crossed, you never have to! We want to reassure you that claiming on your pet health insurance is as hassle-free as possible. That&rsquo;s why we have Vet Pawtal. A direct platform for vets so they can submit claims and leave you to care for your pet.

Vet Pawtal is the fastest and most efficient way to claim. There&rsquo;s no more paperwork for you, and we&rsquo;ll keep you updated every step of the way.&nbsp;&nbsp;&nbsp;

If your vet can&rsquo;t submit the claim, don&rsquo;t worry; you can still submit it in the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to the Everypaw Pet Portal">Everypaw Pet Portal</a>. It&rsquo;s straightforward; just log in and follow the instructions. Alternatively,&nbsp;you can <a href="https://www.everypaw.com/downloads-2020/everypaw-claim-form.pdf" target="_blank" title="Link to download an Everypaw claim form">download a claim form</a>, but this can take longer.

Please refer to the guidance in your policy documents for Third Party Liability claims.&nbsp;&nbsp;&nbsp;

For more information, head to our <a href="/Home/claims.html">Pet Insurance Claims information page</a>.

We know pets are just as much a part of your family as any human. So, we know how important it is to you that they&#39;re protected. Choose Everypaw for pet insurance in the UK and give yourself that priceless peace of mind.

We know things can be tough right now, with many people facing money worries. If you have such concerns, please get in touch with us, as we may be able to offer some options to help, which could include reducing your cover or increasing your excess.

If you wish to find out more and your eligibility for any options, please call <a href="tel:03445431009" title="Call Everypaw Customer Services and Claims">0344 543 1009</a>.

Two levels of our Lifetime Pet Insurance cover have been rated 5 Stars by independent financial business, Defaqto, for 8 years in a row.

Deciding which pet insurance your furry bundle of fun needs can be tricky, especially if you&#39;re a new fur-parent. That&#39;s why here at Everypaw.com, we&#39;re trying to keep things simple, we&#39;re all about&nbsp;<a href="/Home/lifetime-pet-insurance.html" title="Link to Everypaw's Lifetime Pet Insurance page">Lifetime Pet Insurance</a>.

Our Lifetime cover is available for your cats, dogs and rabbits. And if you&#39;re looking to cover your cat or dog, there&#39;s a range of cover levels to choose from. Lifetime covers your pet up to a set vet fee limit, and the limits reset for every year of cover.

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Link to the Everypaw Petcall information page

Dog Insurance

Cat Insurance

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Link to the Everypaw Rabbit Insurance page

Rabbit Insurance

Pet Insurance | UK Pet Insurance Quotes | Everypaw

Link to get an Everypaw Pet Insurance quote

Pet Insurance Help & FAQs

Frequently Asked Questions

How can I cancel my policy?

What is Everypaw's Pet Portal?

How do I register for the Pet Portal?

What are the features of the Pet Portal?

Will the cost of my insurance go up?

Can I change my cover to lower the cost?

How and when do I get my free pet hamper?

How do I add another pet to my policy?

How do I make a claim?

Why are there exclusions on my policy?

Can I take out a Maximum Benefit or Time Limited policy?

What if I own an xl bully or a dog with xl bully characteristics?

Do I need to pay an excess?

Will my excess change?

How to Contact Us

Everypaw contact details

Poorly pet? We have Petcall

Complaints

If you need to make a complaint

About Everypaw

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