Image icon for Everypaw's claim information page

We hope your furry friend is OK, we know this can be a hard time for you and your pet, so we want to let you know we&#39;re here for you every step of the way.

Link to Everypaw's How to Make a Pet Insurance Claim guide

We hope your furry friend is OK. We know this can be a hard time for you and your pet, so we want to let you know we&rsquo;re here for you every step of the way.

There are three ways you can make a claim. The quickest and easiest way is to leave it all to your vet to submit the claim through Vet Pawtal. Vet Pawtal makes claims swift, easy and effortless, so you can spend more time looking after your furry patient.

You can still submit claims through the Everypaw Pet Portal, but this isn&rsquo;t as easy as leaving it to your vet. Or, if you prefer, you can submit a paper claim form, but that can be slow and time-consuming.

To help submit your claim, we&rsquo;ve created a guide on How to Make a Pet Insurance Claim. Click the button below to find out how to submit new vet fees, continuation, and medication claims.

There are two ways you can make a claim. The quickest and easiest way is through the Everypaw Pet Portal. Submitting through the Portal comes with some added perks too. Not only will we automatically send your claim directly to your vet, but we&rsquo;ll also chase them for you if we haven&rsquo;t heard back.

If you&rsquo;re not registered for the Portal, you can submit a paper claim, but this is much slower. You&rsquo;ll need to deliver the claim to your vet, and then you&rsquo;re reliant on them posting the completed form to us.

To help when it comes to submitting your claim, we&#39;ve created a guide on&nbsp;How to Make a Pet Insurance Claim. Just click the button below to find out how you can submit new vet fee claims, continuation claims and medication claims.

Log in and head to the Claims section. There, you can complete and submit your online claim form. Once you&rsquo;ve submitted it, we&rsquo;ll automatically email it to your vet and look to get your claim covered.

<a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to log in to the Everypaw Pet Portal">Log in to the Pet Portal</a>

You must be registered for the Pet Portal to make the most of its features, including submitting online vet fee claims.

If you need to make a claim for one of your policy&rsquo;s additional benefits, you&#39;ll find the claim forms you need to download in the Claims section of the Pet Portal.

<a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to log in to the Everypaw Pet Portal">Log in to the Pet Portal</a>

For Third Party Liability claims, please refer to the guidance in your policy documents.

Registered for the Everypaw Pet Portal? Then you can make your vet fee claims for new and continuation claims in the Portal. It&rsquo;s quick and easy. And once you&rsquo;ve submitted your claim, you&rsquo;ll be able to track its progress with our online claims tracker.

The Portal is also home to the forms you need to claim for your policy&rsquo;s additional benefits.

Vet Pawtal is our online claims platform for vets that makes the claims quicker, easier and hassle-free for you. It streamlines everything from submitting claims to payment processing for faster results and much less paperwork... well, none, in fact!

All you need to do is leave everything to your vet, and as soon as they&rsquo;ve submitted the claim, Vet Pawtal pings you a text and an email to tell you it&rsquo;s on its way. Plus, you can keep track of everything (once it&rsquo;s been submitted) with the Pet Portal&rsquo;s claims tracker.

You might find some vets haven&rsquo;t signed up for Vet Pawtal yet. If so, you can submit claims through the Pet Portal.

*Based on Everypaw claims data from February 2024 to March 2025

<a href="/downloads-2020/everypaw-claim-form.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download an Everypaw Vet Fees Claim Form</a>

If you need to make another type of claim, please call&nbsp;<a href="tel:03445431009" title="Call the Everypaw Claims Team">0344 543 1009</a>, and we&#39;ll send you the claim form you need.

For Third Party Liability claims, please refer to the guidance in your policy documents.

If your vet&rsquo;s not one for Vet Pawtal and you prefer not to register for the Portal, that&rsquo;s fine. You can still make a claim. Remember that paper claim forms will take longer to submit and process.

Download the form from the section below, follow the instructions, and pass it on to your vet so they can do their part. Once your vet sends it back to us, the team aims to work on new claims within 5 days of them landing in our post room.

While your vet has the form, we can&rsquo;t do any chasing on your behalf. So, if you haven&rsquo;t heard anything from us, you might need to give them a nudge.

If you have any questions about a specific section of the form or what receipts you need to send with it, get on the dog and bone to Everypaw HQ. If we get everything we need all in one go, we can get your claim sorted as quickly as possible.

Vet Pawtal is our new claims portal designed to make claims quick, easy and effortless so you can spend more time looking after your furry patient. You don&rsquo;t need to lift a finger.

With Vet Pawtal, your vet submits claims directly to us, eliminating all the stress and hassle. And we&rsquo;ll keep you in the loop every step of the way.

You&#39;ll need to pay an excess when you claim vet fees, and the frequency and amount you&#39;ll need to pay will depend on your policy.

<ul>
	<li>For Lifetime policies, your excess is payable per condition, per year</li>
	<li>For Maximum Benefit and Time Limited policies, your excess is payable per condition</li>
	<li>For policies with + percentage excess, the percentage excess is payable per claim</li>
</ul>

The amount you will need to pay will depend on the excess options available to you when you bought your policy. Your excess will be either:

<ul>
	<li>&nbsp;The set excess on your policy</li>
	<li>&nbsp;The set excess on your policy or a percentage of your claim amount, whichever is more</li>
	<li>&nbsp;The set excess and&nbsp;+ percentage&nbsp;excess</li>
</ul>

You&#39;ll find your excess on your Certificate of Insurance and in the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to the Everypaw Pet Portal">Pet Portal</a>.

Once your vet fees claim has been submitted, you can track its progress in the Portal&rsquo;s claims tracker. If you downloaded and completed your form by hand, your claim won&rsquo;t appear in the tracker until we receive and process it.

Once your vet&rsquo;s submitted your claim on Vet Pawtal, we&rsquo;ll send you a text and an email. We&rsquo;ll also keep your Portal&rsquo;s Messages section up to speed with your claim&rsquo;s updates.

If you submitted the claim yourself via the Pet Portal or with a paper claim form, and you chose to receive all your bits and pieces by post, you can expect your updates through your letterbox. The Vet Pawtal claims process can be quick; your claim may be settled by the time a letter comes through, so we need to email or text you.

If my claim goes through Vet Pawtal, who gets paid?

We can pay either you or the vet directly. If you&rsquo;ve already paid for treatment, your vet can select that we pay you. We&rsquo;ll pay the claim to the account linked to your Direct Debit.

Alternatively, if it&rsquo;s been agreed with the vet; we can pay them instead.

Vet Pawtal covers lots of vets across the UK, so hopefully, yours will be one of them. If you&rsquo;re not sure, you can ask your vet.

Can vets get pre-authorisations through Vet Pawtal?

No, we can&rsquo;t do pre-authorisations through Vet Pawtal now. It is something we&rsquo;re working on, though.

For pre-authorisations, call us on <a href="tel:0344 543 1009" title="Telephone link to call Everypaw Claims Team">0344 543 1009</a>.

Can I submit a continuation claim for an ongoing condition?

Yes, continuation claims can be submitted by your vet in Vet Pawtal.

However, if your pet has received additional treatment related to the condition, e.g. physiotherapy, you&rsquo;ll need to submit the claim using our online vet fee claim form in the Everypaw Portal.

If you originally submitted the claim in the Pet Portal, you can select continuation claim on the Portal&rsquo;s claim form, add a few claim details, and we&rsquo;ll get that straight on it.

If you&rsquo;re submitting a paper claim form, you just need to tell your vet to make sure they tick the box to tell us it&rsquo;s a continuation of a previous claim.

How long will it take for my claim to be processed?

We&rsquo;ll be on to it within 5 days of getting your claim form. In most cases and where there are no further queries, we aim to make payment within 5 days of assessing your claim.

We want to get your claim sorted as soon as possible; unfortunately, now and again, there are bumps in the road. Delays can happen, and these are generally down to when we need more information to process your claim, from your vet, for example. When things like this happen, we really do appreciate your patience.

This is never an easy subject, and it can be hard to understand why what you think would be a routine claim would then be declined.

After close consultation with our Claims Team, we can tell you the most common reasons for a claim to be declined is because of either a pre-existing medical condition or the condition suffered was within the policy&rsquo;s initial waiting period of 3 days (accidents/poisoning) and 14 days (illnesses).

Registering for the Pet Portal is easy; we can do it for you when you take out a policy.&nbsp; All you need to do is set your password when you review your quote.

If you haven&#39;t already registered for the portal, it&#39;s easy, just visit the portal and click the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to register for the Everypaw Pet Portal">Register for the Everypaw Pet Portal</a> link. Enter your email address and we&#39;ll send you an email to confirm your account. Simply follow the instructions in the email to verify and register for the Pet Portal.

If the email doesn&#39;t land in your inbox, you should check your spam folder just in case.

&nbsp;

We want to get your claim sorted as soon as possible; unfortunately, now and again, there are bumps in the road. Delays can happen, and these are generally down to when we need more information to process your claim, from your vet, for example. When things like this happen, we really do appreciate your patience.

The + percentage excess is a percentage amount that you can choose alongside a set excess to adjust the price of your premium. For <a href="/everypaw2/pet-insurance-for-older-pets.html" title="Link to E=verypaw's Pet Insurance for Older Pets page">older pet insurance policies</a>, + percentage excess is automatically applied to your policy.

Selecting a higher + percentage excess may reduce your premium, but you will pay more in excess if you need to make a claim.

Once you have selected your excess options and bought a policy you won&#39;t be able to lower your excess.

Your excess may change at the renewal after your pet reaches a certain age:

<ul>
	<li>Cats: 10</li>
	<li>Most dog breeds: 8</li>
	<li>Some dog breeds and crossbreeds: 5</li>
	<li>Rabbits: 5</li>
</ul>

For all policy types bought before 13th March 2024, your excess changes will be as follows:

<ul>
	<li>Cats: at the renewal after their 10th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Most dogs: at the renewal after their 8th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Some dog breeds and crossbreeds of these breeds (listed below): at the renewal after their 5th birthday their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Rabbits: at the renewal after their 5th birthday their excess will change to their set excess or 15% of the claim, whichever is more</li>
</ul>

Beauceron, Bernese Mountain Dog, Bulldog, Bullmastiff, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Great Dane, Irish Wolfhound, Leonberger, Mastiff, Neapolitan Mastiff, Newfoundland, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Pyrenean Mountain Dog, Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Tibetan Mastiff, Utonagan.

For policies bought on or after 13th March 2024, at the renewal after your pet reaches the upper ages, your excess will be as follows:

<ul>
	<li>For cat and dog policies with only a set excess, it would be your set excess plus 25% of the claim amount</li>
	<li>For policies with a set excess and a percentage excess of 25% or less, it would be your set excess plus 25% of the claim amount</li>
	<li>For policies with a set excess and a percentage excess of 30%, your excess will remain the same</li>
	<li>For rabbit policies, your excess will be the set excess plus 15% of the claim amount</li>
</ul>

For policies bought for older pets after 29th July 2025, your excess will remain the same as your set excess and your + percentage excess.

You&#39;ll find your excess on your Certificate of Insurance and in the <a href="https://petportal.everypaw.com/register#login" rel="noreferrer noopener" target="_blank">Pet Portal</a>. We will inform you in advance of any excess changes in your renewal documents.

How soon can I claim on my pet insurance?

You can submit your claim immediately for third party liability claims.&nbsp;&nbsp;&nbsp;

There are some waiting periods for other types of claims, including vet fee claims.&nbsp;&nbsp;&nbsp;

<ul>
	<li>
	Accidents/Poisoning: After 3 days, you can make a new claim. However, it cannot be for an incident that happened in those first 3 days&nbsp;&nbsp;&nbsp;
	</li>
</ul>

<ul>
	<li>
	Illnesses: After 14 days, you can make a new claim. However, it cannot be for an illness that your pet suffered in those first 14 days&nbsp;&nbsp;&nbsp;
	</li>
</ul>

If you&rsquo;ve switched to Everypaw from another insurance provider, we can cover your pet immediately without these exclusion periods. You just need to prove your previous cover ran up to your new cover start date, so we know there wasn&rsquo;t a gap in the cover.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

The 14-day restriction is also in place when it comes to claims relating to the policy benefits, such as finding your pet and emergency boarding fees, etc.&nbsp;<a href="https://www.everypaw.com/downloads-2020/everypaw-policy-document.pdf" target="_blank" title="Download the Everypaw Policy Document">Please read our policy document for full details.</a>

Be aware pre-existing conditions are not covered. Incidents in the first 3 days and illnesses in the first 14 days would be considered pre-existing conditions.

If you're registered for the Everypaw Pet Portal, you can make a vet fees claim online for new conditions as well as continuation claims for ongoing ones. You can also access and download all the claim forms relating to the benefits of your policy.

98% is a bold statement, but it&rsquo;s true, we&rsquo;ve got the data to back it up. We pay 98% of claims! And once your claim&rsquo;s approved, we&rsquo;re pretty damn quick to pay you too.

*based on Pinnacle Insurance Plc claims data between Sept 2020 and Sept 2021

&ldquo;Being a new customer to Everypaw, i find that my dog became unwell, the vet advised scans and so on. I contact the insurance and they was fantastic. They dealt directly with the vet so didn&#39;t need to worry about costs. They covered all the vets bills. I would highly recommend them to anyone.&rdquo; &ndash; Genuine customer review by <a href="https://uk.trustpilot.com/reviews/690a291daa6ea01c513d37fd" rel="nofollow" target="_blank" title="Link to genuine Everypaw Trustpilot review">S Elwell on the 3rd August 2025</a>

Your excess may change at the renewal after your pet reaches the upper ages of their policy. The upper ages of our policies are:&nbsp;

<ul>
	<li>Cats: 10</li>
	<li>Most dog breeds: 8</li>
	<li>Some dog breeds and crossbreeds: 5</li>
	<li>Rabbits: 5</li>
</ul>

For all policy types bought before 13th March 2024, your excess changes will be as follows:

<ul>
	<li>Cats: at the renewal after their 10th birthday, their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Most dogs: at the renewal after their 8th birthday, their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Some dog breeds and crossbreeds of these breeds (listed below): at the renewal after their 5th birthday, their excess will change to their set excess or 25% of the claim, whichever is more</li>
	<li>Rabbits: at the renewal, after their 5th birthday, their excess will change to their set excess or 15% of the claim, whichever is more</li>
</ul>

Beauceron, Bernese Mountain Dog, Bulldog, Bullmastiff, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Great Dane, Irish Wolfhound, Leonberger, Mastiff, Neapolitan Mastiff, Newfoundland, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Pyrenean Mountain Dog, Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Tibetan Mastiff, Utonagan.

For policies bought on or after 13th March 2024, at the renewal after your pet reaches the upper ages, excess will be as follows:

<ul>
	<li>For cat and dog policies with only a set excess, it would be your set excess plus 25% of the claim amount</li>
	<li>For policies with a set excess and a voluntary % excess/+ percentage excess of 25% or less, it would be your set excess plus 25% of the claim amount</li>
	<li>For policies with a set excess and a voluntary % excess/+ percentage excess of 30%, your excess will remain the same</li>
	<li>For rabbit policies, your excess will be the set excess plus 15% of the claim amount</li>
</ul>

For policies bought for older pets after 29th July 2025, your excess will remain the same as your set excess and your + percentage excess.

You&#39;ll find your excess on your Certificate of Insurance and in the <a href="https://petportal.everypaw.com/register#login" rel="noreferrer noopener" target="_blank">Pet Portal</a>. We will inform you in advance of any excess changes in your renewal documents.

&ldquo;Being a new customer to Everypaw ,i find that my dog became unwell , the vet advised scans and so on. I contact the insurance and they was fantastic. They dealt directly with the vet so didn&#39;t need to worry about costs. They covered all the vets bills. I would highly recommend them to anyone.&rdquo; &ndash; Genuine customer review by <a href="https://uk.trustpilot.com/reviews/690a291daa6ea01c513d37fd" rel="nofollow" target="_blank" title="Link to genuine Everypaw Trustpilot review">S Elwell on the 3rd August 2025</a>

Pet Insurance Claims | Frequently Asked Claims Questions | Everypaw

Claims

Link to How to Our Guide to Keeping Your Pets Safe at Halloween

Link to log in to the Everypaw Pet Portal

A dog and a cat compare Everypaw's Insurance for Pets

Link to get a quote for Everypaw Pet Insurance 

Link to retrieve a previous Everypaw Pet Insurance quote

Zoomies to Senior Snoozes, We've Got Them Covered

The benefit values featured in the table may vary across the different levels of cover and will depend on the cover you choose. Please check your cover before purchasing. Be aware, for some breeds of dogs we do not provide our &pound;8k and &pound;10k Lifetime cover. 
 
All policies and features are subject to special conditions and exclusions of the insurers, please click the link to read about&nbsp;<a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Pet Insurance Exclusions page">our policy exclusions.</a> 
 
Excess is applicable to all vet fees claims. When your pet reaches a certain age, the excess payable may change. The excess will be your set excess plus a percentage of your claim amount.

Getting your furry friend covered shouldn&#39;t just come down to cost. There&#39;s a lot more to it than that, so take the time to do a pet insurance comparison. Think about their breed, the level of cover they might need, and what would be important to you. After all, insurance is there for both of you.

One of the best ways to do that is to compare cover levels. This will give you an idea of how much your pet insurance will cost, how much you can claim against vet bills, as well as the policy benefits. It&#39;s all about finding the Lifetime Pet Insurance that works best for you and your pet.

An older dog for pet insurance for older pets

As our furry companions age, they&#39;re more likely to suffer from ailments and illnesses here and there. And we want you to be able to look after your pet well into retirement. That&#39;s why we don&#39;t have age limits on our policies. Our <a href="/Home/pet-insurance-for-older-pets.html">pet insurance for older pets</a> can help you do the most important thing &ndash; looking after your pet.

What about younger pets? We also offer <a href="/cat-insurance/kitten-insurance" title="Link to Everypaw's Kitten Insurance page">kitten</a> and <a href="/dog-insurance/puppy-insurance" title="Link to Everypaw's Puppy Insurance page">puppy insurance</a>, covered by our cat and dog insurance. No matter how old or young your purr-fect pet is, our pet insurance can give you all-important peace of mind.&nbsp;

Four animals for Everypaw's Multi-pet Insurance

Whether you are looking for a playmate for your pet or if your house is more like a <a href="/dog-insurance" title="Link to Everypaw's Dog Insurance page">dog</a>, <a href="/cat-insurance" title="Link to Everypaw's Cat Insurance page">cat</a> and <a href="/rabbit-insurance" title="Link to Everypaw's Rabbit Insurance page">rabbit</a> smallholding, you need multi-pet insurance that works for you. Everypaw&#39;s policies are just that and give you a discount on every pet too. No matter how many pets you have, from glorious <a href="/dog-insurance/dog-breed-guides/golden-retriever-insurance-care-and-health-advice" title="Link to Everypaw's Golden Retriever Dog Breed Guide page">Golden Retrievers</a> and majestic <a href="/cat-insurance/cat-breed-guides/maine-coon-cat-insurance-care-and-health-advice" title="Link to Everypaw's Maine Coon Cat Breed Guide page">Maine Coons</a> to lovely <a href="/rabbit-insurance/rabbit-breed-guides/lionhead-rabbit-insurance-care-and-health-advice" title="Link to Everypaw's Lionhead Rabbit Breed Guide page">Lionheads</a>, it&#39;s there for every single paw.

Link to the Everypaw Multi-pet Insurance page

How Does Pet Insurance Work: Getting a Quote

Our pet insurance quote form takes just 3 minutes to fill out. Here&#39;s how it works:

<ul>
	<li>Select which type of pet you&#39;re looking to insure and enter their age, breed and sex</li>
	<li>Enter basic personal details about yourself including your email and home addresses</li>
	<li>Select your vet fees limit</li>
	<li>We&#39;ll give you a pet insurance price! And we&#39;ll show you what the cost is for the year, plus what your monthly instalments will look like if you choose to pay that way</li>
</ul>

Will my pet insurance cover pre-existing conditions?

Ever found the urge to discover what the best dog breeds to train are or maybe you want to get to the bottom of your pet&#39;s worm problem.&nbsp;<a href="/Home/all-things-pet.html" title="Link to Everypaw's All Things Pet blog">Everypaw&#39;s All Things Pet blog</a>&nbsp;has the content to keep you informed.

Most Popular Celebrity and Royal Pet Names 2025

Link to the UK's Most Popular Celebrity and Royal Pet Names 2025

Link to Our Guide to the 2025 Everypaw Awards

The 2025 Everypaw Awards

Link to The UK's Top 15 Strangest Pet Names 2025 blog article

The UK's Top 15 Strangest Pet Names 2025

A phone screen image of Everypaw's Pet Portal

Link to Everypaw Pet Portal information page

Everypaw Pet Portal policy management icon

For that extra peace of mind when your pets get up to mischief, there&#39;s Everypaw. Our pet insurance is for cats, dogs and rabbits, and every policy comes with unlimited 24/7 access to vet nurses and vets. So, if you ever feel a bit &#39;for pet&#39;s sake&#39;, know Everypaw is here for you and your pet when you need us most!

Why Choose Everypaw for Pet Insurance in the UK?

<a href="https://www.everypaw.com/multi-pet-insurance" title="Link to Everypaw's Multi-pet Insurance page">Insure multiple pets</a>&nbsp;for a multi-pet discount

99% of claims paid in 5 working days*

Unlimited 24/7 access to UK vet nurses and vets with&nbsp;<a href="https://www.everypaw.com/petcall" title="Link to Everypaw's Petcall vet page">Petcall</a>

Manage your UK pet insurance policy online in the&nbsp;<a href="https://www.everypaw.com/pet-portal-info" title="Link to Everypaw's Pet Portal Information page">Pet Portal</a>

Three animals for Everypaw's Multi-pet Insurance

Choosing the right pet health insurance isn&#39;t always easy. We know that. And we also know that a key part of deciding is knowing what&#39;s not covered. That way, at least there are no nasty surprises in terms of coughing up for bills that you thought were going to be taken care of by your policy.

So, here are a few of the main exclusions on our pet insurances:

<ul>
	<li>Treatment for any pre-existing conditions</li>
	<li>Treatment for poisoning or any accidental injury that occurs in the first 3 days of your policy*</li>
	<li>Treatment for any illness that occurs in the first 14 days of your policy*</li>
	<li>Treatment related to vaccine-preventable conditions</li>
	<li>Treatment related to breeding, pregnancy or birthing</li>
	<li>Treatment on baby teeth if your pet is over 16 weeks when your policy starts</li>
</ul>

*Switching to Everypaw Pet Insurance? If you can prove your previous insurance runs up to the policy start date, we can waive this for you.

Please see our <a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Policy Exclusions page">exclusions page</a>&nbsp;for further details.

Fingers crossed, you never have to! We want to reassure you that claiming on your pet health insurance is as hassle-free as possible. That&rsquo;s why we have Vet Pawtal. A direct platform for vets so they can submit claims and leave you to care for your pet.

Vet Pawtal is the fastest and most efficient way to claim. There&rsquo;s no more paperwork for you, and we&rsquo;ll keep you updated every step of the way.&nbsp;&nbsp;&nbsp;

If your vet can&rsquo;t submit the claim, don&rsquo;t worry; you can still submit it in the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to the Everypaw Pet Portal">Everypaw Pet Portal</a>. It&rsquo;s straightforward; just log in and follow the instructions. Alternatively,&nbsp;you can <a href="https://www.everypaw.com/downloads-2020/everypaw-claim-form.pdf" target="_blank" title="Link to download an Everypaw claim form">download a claim form</a>, but this can take longer.

Please refer to the guidance in your policy documents for Third Party Liability claims.&nbsp;&nbsp;&nbsp;

For more information, head to our <a href="/Home/claims.html">Pet Insurance Claims information page</a>.

We know pets are just as much a part of your family as any human. So, we know how important it is to you that they&#39;re protected. Choose Everypaw for pet insurance in the UK and give yourself that priceless peace of mind.

We know things can be tough right now, with many people facing money worries. If you have such concerns, please get in touch with us, as we may be able to offer some options to help, which could include reducing your cover or increasing your excess.

If you wish to find out more and your eligibility for any options, please call <a href="tel:03445431009" title="Call Everypaw Customer Services and Claims">0344 543 1009</a>.

Two levels of our Lifetime Pet Insurance cover have been rated 5 Stars by independent financial business, Defaqto, for 8 years in a row.

Deciding which pet insurance your furry bundle of fun needs can be tricky, especially if you&#39;re a new fur-parent. That&#39;s why here at Everypaw.com, we&#39;re trying to keep things simple, we&#39;re all about&nbsp;<a href="/Home/lifetime-pet-insurance.html" title="Link to Everypaw's Lifetime Pet Insurance page">Lifetime Pet Insurance</a>.

Our Lifetime cover is available for your cats, dogs and rabbits. And if you&#39;re looking to cover your cat or dog, there&#39;s a range of cover levels to choose from. Lifetime covers your pet up to a set vet fee limit, and the limits reset for every year of cover.

A phone image of an Everypaw Petcall vet nurse

Link to the Everypaw Petcall information page

Dog Insurance

Cat Insurance

An image link for Everypaw Rabbit Insurance

Link to the Everypaw Rabbit Insurance page

Rabbit Insurance

Pet Insurance | UK Pet Insurance Quotes | Everypaw

Link to get an Everypaw Pet Insurance quote

Pet Insurance Claims

How to Make a Claim

We Pay 99% of Claims in 5 Working Days*

Claim through Vet Pawtal

Claim through the Pet Portal

Make a claim in the pet portal

Need to make another type of claim?

Third party liability

Great Company

If You’re Not Registered for the Pet Portal

Download a claim form

Need to make another type of claim?

Third party liability

Frequently Asked Questions

What is Vet Pawtal?

If my claim goes through Vet Pawtal, who gets paid?

How do I know if my vet uses Vet Pawtal?

Can vets get pre-authorisations through Vet Pawtal?

How soon can I claim on my pet insurance?

Do I need to pay an excess?

What's + percentage excess

Will my excess change?

How can I track my claim?

Can I submit a continuation claim for an ongoing condition?

How long will it take for my claim to be processed?

Why has my claim been declined?

Why would my claim be delayed?

How do I register for the Pet Portal?