Link to download the PawSquad app in the Apple App Store

Link to download the PawSquad app in the Google Play Store

Link to log in to download the PawSquad app in the Apple App Store

Link to log in to download the PawSquad app in the Google Play Store

We know being a pet parent can sometimes be an uphill challenge, and not just when they&#39;re little either. To help with that extra peace of mind when it comes to your pet&#39;s health, access to PawSquad is included as standard with every policy. PawSquad gives you access to a team of fully qualified Royal College of Veterinary Surgeons registered Vets over video call, audio or live chat - all through the PawSquad app or by logging into your account on their website.

We know being a pet parent can sometimes be an uphill challenge, and not just when they're little either. To help with that extra peace of mind when it comes to your pet's health, our Petcall helpline is included as standard with every policy. With Petcall, you’ll have unlimited access to our team of fully qualified Royal College of Veterinary Surgeons registered Vets and Veterinary Nurses, all with a minimum of 3 years’ worth of clinical experience.

After activating your account, you can contact the PawSquad team by downloading the app in the <a href="https://apps.apple.com/us/app/pawsquad-vet-in-your-pocket/id1100066514" rel="nofollow" target="_blank" title="Link to download the PawSquad app in the App Store">App Store</a> or <a href="https://play.google.com/store/apps/details?id=com.pawsquad.homevisit" rel="nofollow" target="_blank" title="Link to download the PawSquad app in the Goolgle Playstore">Google Play Store</a>, or visit their website.&nbsp;Whether you&#39;re in the app or logged into the site, there are three quick and simple ways to speak to a vet:

<ul>
	<li>Video consultation: Perfect if you need to show the vets a&nbsp;physical concern or particular behavioural trait</li>
	<li>Audio chat: Great for discussing training plans, nutritional advice, or highlighting behavioural issues.</li>
	<li>Live chat: A super relaxed discussion channel which you can pick up and leave as life happens around you.</li>
</ul>

If you&#39;re having trouble using the PawSquad app or site, you can also catch the team on <a href="tel:0344 543 1159" title="Call the Everypaw Customer Service Team">0344 543 1159</a>.

Image of a PawSquad vet holding a sick cat

Your pet&rsquo;s health, care and well-being means the world to us, that&rsquo;s why we include access to PawSquad in every policy. PawSquad&rsquo;s RCVS-qualified vet team will always be there for you and your pet.

If you need advice about your <a href="/cat-insurance" title="Link to Everypaw's Cat Insurance page">cat</a>, <a href="/dog-insurance" title="Link to Everypaw's Dog Insurance page">dog</a> or <a href="/rabbit-insurance" title="Link to Everypaw's Rabbit Insurance page">rabbit</a>, whether you want to chat about their health, behaviour, training or you just want some general pet care advice, the PawSquad team will be available.

It&#39;s a 24/7 service, which is perfect for when you need peace of mind without having to worry about expensive out of hours vet fees. PawSquad is made up of over 90 vets, all with at least 5 years of clinical experience in the UK.

You should&#39;ve recieved a welcome email from PawSquad complete with an account activation link. All you need to do is follow the instructions on the activation email to get started. Your pet&#39;s details will already be pre-loaded into your account for you. So no long-winded online setup forms to complete.

PawSquad is ONLY available to Everypaw policyholders. You&#39;ll need to confirm your policy number to speak to PawSquad.

What do I do if I missed the PawSquad account activation email?

Dont panic if you&#39;re struggling to find your PawSquad email, just visit their website or download the app. Then use the &#39;Forgot password&#39; link. From here you can re-enter your email address and the team will know you&#39;re part of the Everypaw family.

What advice will PawSquad's vet team give me?

The advice given to you by PawSquad's veterinary team will be specific to the concern about your pet. They will listen to your problem, ask a series of in-depth questions and offer suitable advice and guidance on next steps. You can get in contact with the team via video, audio or live chat through the website or dedicated PawSquad app.

They cannot officially diagnose conditions or symptoms over the chat, but they can tell you if they think your pet should see a vet face-to-face.

You can&#39;t talk to our PawSquad about anything related to your policy, including:

<ul>
	<li>Buying a policy</li>
	<li>Cancelling your policy</li>
	<li>Checking or updating policy details</li>
	<li>Making a claim or checking an existing claim</li>
	<li>Making a payment</li>
</ul>

Calling PawSquad to discuss aspects of your policy wastes their time and yours. If you need to speak to our Customer Services team, you can send them a message through the &#39;Help&#39; section of the Portal or give them a call on <a href="tel:03445431009" title="Call the Everypaw Customer Service Team">0344 543 1009</a>.

If your pet&#39;s condition is serious, e.g. they&#39;ve been in an accident, collapsed or unconscious, you should get your pet to a vet as quickly as you possibly can. To find out more information about what to do in an emergency situation or discover examples of pet care emergencies, head to our helpful <a href="/all-things-pet/emergency-treatment-for-pets" title="Link to Everypaw's guide to emergency treatment for pets">pet emergency treatment guide</a>.&nbsp;

The PawSquad vet team are always available to chat. Any concerns, conditions or issues you may be worried about in terms of your paw-fect pet&#39;s health and well-being, they will always be there to help.

Some of the things you can chat to the team about are:

<ul>
	<li>General pet health advice</li>
	<li>Behavioural advice</li>
	<li>Bereavement counsellling</li>
	<li>Dental advice</li>
	<li>Feeding and nutrition</li>
	<li>Parasites, including fleas and worms</li>
	<li>Pregnancy, including whelping and kittening</li>
	<li>Toilet training</li>
	<li>Training advice</li>
	<li>Vaccinations</li>
</ul>

You can&#39;t talk to PawSquad about anything to do with your policy.

The Petcall Vet Team are always available to chat. Any concerns, conditions or issues you may be worried about in terms of their health and well-being, they will always be there to help. Some of the things you can chat to the team about are:

<ul>
	<li>Behavioural advice</li>
	<li>Dental advice</li>
	<li>Feeding and nutrition</li>
	<li>General health advice</li>
	<li>Parasites, including fleas and worms</li>
	<li>Pregnancy, including whelping and kittening</li>
	<li>Taking your pet on holiday</li>
	<li>Training advice,</li>
	<li>Toilet training</li>
	<li>Vaccinations</li>
</ul>

You can&#39;t talk to Petcall about anything to do with your policy.

Don&#39;t worry if we&rsquo;ve missed something from the list above, if your concern is about your pet and nothing to do with your policy; PawSquad are always happy to help. Use the PawSquad app or website to discuss aspects of your pet&rsquo;s care.

For example, their behaviourist is on hand to offer advice and training options if your pet has behavioural issues. If your pet passes away, they can arrange bereavement counselling for you. And if you&rsquo;re new to pet parenting, have a pet with a sensitive stomach or weight issue, or you just have a particularly picky pooch, puss or bunny, the team can also offer food and nutirition advice. Plus, so much more.

After activating your account, you can contact the PawSquad team by downloading the app in the App Store or Google Playstore, or visit their website. Once you&#39;re logged in you&#39;ll see a list of available services, details of any booked appointments, and your pet&#39;s details.

Whether you&#39;re in the app or logged into the PawSquad website you have three ways to get in touch with the PawSquad vet team, these are:

<ul>
	<li>Video consultation: Perfect if you need to show the vetsa physical concern or a particular behavioural trait</li>
	<li>Audio chat: Great for discussing training plans, nutritional advice, or highlighting behavioural issues.&nbsp;</li>
	<li>Live chat: A super relaxed discussion channel which you can pick up and leave as life happens around you.&nbsp;</li>
</ul>

PawSquad | Unlimited Access to RCVS-qualified Vets | Everypaw

PawSquad

Link to the advice on when can kittens go outside

Link to log in to the Everypaw Pet Portal

Link to get a quote for Everypaw Pet Insurance 

Link to retrieve a previous Everypaw Pet Insurance quote

The benefit values featured in the table may vary across the different levels of cover and will depend on the cover you choose. Please check your cover before purchasing. Be aware, for some breeds of dogs we do not provide our &pound;8k and &pound;10k Lifetime cover. 
 
All policies and features are subject to special conditions and exclusions of the insurers, please click the link to read about&nbsp;<a href="https://www.everypaw.com/pet-insurance-policy-exclusions" title="Link to Everypaw's Pet Insurance Exclusions page">our policy exclusions</a>. 
 
Excess is applicable to all vet fees claims. When your pet reaches a certain age, the excess payable may change. The excess will be your set excess plus a percentage of your claim amount.

Getting your furry friend covered shouldn&#39;t just come down to cost. There&#39;s a lot more to it than that, so take the time to do a pet insurance comparison. Think about their breed, the level of cover they might need, and what would be important to you. After all, insurance is there for both of you.

One of the best ways to do that is to compare cover levels. This will give you an idea of how much your pet insurance will cost, how much you can claim against vet bills, as well as the policy benefits. It&#39;s all about finding the Lifetime Pet Insurance that works best for you and your pet.

*Based on Everypaw claims data from February 2024 to March 2025

*Based on Everypaw claims data from January 2025 to January 2026

Deciding which pet insurance your furry bundle of fun needs can be tricky, especially if you&#39;re a new fur-parent. That&#39;s why here at Everypaw.com, we&#39;re trying to keep things simple, we&#39;re all about&nbsp;<a href="https://www.everypaw.com/lifetime-pet-insurance" title="Link to Everypaw's Lifetime Pet Insurance page">Lifetime Pet Insurance</a>.

Our Lifetime cover is available for your cats, dogs and rabbits. And if you&#39;re looking to cover your cat or dog, there&#39;s a range of cover levels to choose from. Lifetime covers your pet up to a set vet fee limit, and the limits reset for every year of cover.

An older dog for pet insurance for older pets

As our furry companions age, they&#39;re more likely to suffer from ailments and illnesses here and there. And we want you to be able to look after your pet well into retirement. That&#39;s why we don&#39;t have age limits on our policies. Our <a href="https://www.everypaw.com/pet-insurance-for-older-pets">pet insurance for older pets</a> can help you do the most important thing &ndash; looking after your pet.

What about younger pets? We also offer <a href="https://www.everypaw.com/cat-insurance/kitten-insurance" title="Link to Everypaw's Kitten Insurance page">kitten</a> and <a href="https://www.everypaw.com/dog-insurance/puppy-insurance" title="Link to Everypaw's Puppy Insurance page">puppy insurance</a>, covered by our cat and dog insurance. No matter how old or young your purr-fect pet is, our pet insurance can give you all-important peace of mind.&nbsp;

An image of a puppy, kitten and a rabbit for multi-pet insurance

Whether you are looking for a playmate for your pet or if your house is more like a <a href="/dog-insurance" title="Link to Everypaw's Dog Insurance page">dog</a>, <a href="/cat-insurance" title="Link to Everypaw's Cat Insurance page">cat</a> and <a href="/rabbit-insurance" title="Link to Everypaw's Rabbit Insurance page">rabbit</a> smallholding, you need multi-pet insurance that works for you. Everypaw&#39;s policies are just that and give you a discount on every pet too. No matter how many pets you have, from glorious <a href="/dog-insurance/dog-breed-guides/golden-retriever-insurance-care-and-health-advice" title="Link to Everypaw's Golden Retriever Dog Breed Guide page">Golden Retrievers</a> and majestic <a href="/cat-insurance/cat-breed-guides/maine-coon-cat-insurance-care-and-health-advice" title="Link to Everypaw's Maine Coon Cat Breed Guide page">Maine Coons</a> to lovely <a href="/rabbit-insurance/rabbit-breed-guides/lionhead-rabbit-insurance-care-and-health-advice" title="Link to Everypaw's Lionhead Rabbit Breed Guide page">Lionheads</a>, it&#39;s there for every single paw.

Link to the Everypaw Multi-pet Insurance page

How Does Pet Insurance Work: Getting a Quote

Our pet insurance quote form takes just 3 minutes to fill out. Here&#39;s how it works:

<ul>
	<li>Select which type of pet you&#39;re looking to insure and enter their age, breed and sex</li>
	<li>Enter basic personal details about yourself including your email and home addresses</li>
	<li>Select your vet fees limit</li>
	<li>We&#39;ll give you a pet insurance price! And we&#39;ll show you what the cost is for the year, plus what your monthly instalments will look like if you choose to pay that way</li>
</ul>

Will my pet insurance cover pre-existing conditions?

Ever found the urge to discover what the best dog breeds to train are or maybe you want to get to the bottom of your pet&#39;s worm problem.&nbsp;<a href="/all-things-pet" title="Link to Everypaw's All Things Pet blog">Everypaw&#39;s All Things Pet blog</a>&nbsp;has the content to keep you informed.

Link to the advice on when kittens can go outside

When Can Kittens Go Outside?

Link to Our Top Tips on How to Calm an Excited Dog

Our Top Tips on How to Calm an Excited Dog

Link to advice on when Can Puppies Go Outside

When Can Puppies Go Outside?

A phone screen image of Everypaw's Pet Portal

Link to Everypaw Pet Portal information page

Everypaw Pet Portal policy management icon

For that extra peace of mind when your pets get up to mischief, there&#39;s Everypaw. Our pet insurance is for cats, dogs and rabbits, and every policy comes with unlimited 24/7 access to vet nurses and vets. So, if you ever feel a bit &#39;for pet&#39;s sake&#39;, know Everypaw is here for you and your pet when you need us most!

Why Choose Everypaw for Pet Insurance in the UK?

<a href="https://www.everypaw.com/multi-pet-insurance" title="Link to Everypaw's Multi-pet Insurance page">Insure multiple pets</a>&nbsp;for a multi-pet discount

99% of claims paid in 5 working days*

Unlimited 24/7 access to UK vet nurses and vets with&nbsp;<a href="https://www.everypaw.com/pawsquad" title="Link to Everypaw's PawSquad vet page">PawSquad</a>

Manage your UK pet insurance policy online in the&nbsp;<a href="https://www.everypaw.com/pet-portal-info" title="Link to Everypaw's Pet Portal Information page">Pet Portal</a>

Three animals for Everypaw's Multi-pet Insurance

Choosing the right pet health insurance isn&#39;t always easy. We know that. And we also know that a key part of deciding is knowing what&#39;s not covered. That way, at least there are no nasty surprises in terms of coughing up for bills that you thought were going to be taken care of by your policy.

So, here are a few of the main exclusions on our pet insurances:

<ul>
	<li>Treatment for any pre-existing conditions</li>
	<li>Treatment for poisoning or any accidental injury that occurs in the first 3 days of your policy*</li>
	<li>Treatment for any illness that occurs in the first 14 days of your policy*</li>
	<li>Treatment related to vaccine-preventable conditions</li>
	<li>Treatment related to breeding, pregnancy or birthing</li>
	<li>Treatment on baby teeth if your pet is over 16 weeks when your policy starts</li>
</ul>

*Switching to Everypaw Pet Insurance? If you can prove your previous insurance runs up to the policy start date, we can waive this for you.

Please see our <a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Policy Exclusions page">exclusions page</a>&nbsp;for further details.

Fingers crossed, you never have to! We want to reassure you that claiming on your pet health insurance is as hassle-free as possible. That&rsquo;s why we have Vet Pawtal. A direct platform for vets so they can submit claims and leave you to care for your pet.

Vet Pawtal is the fastest and most efficient way to claim. There&rsquo;s no more paperwork for you, and we&rsquo;ll keep you updated every step of the way.&nbsp;&nbsp;&nbsp;

If your vet can&rsquo;t submit the claim, don&rsquo;t worry; you can still submit it in the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to the Everypaw Pet Portal">Everypaw Pet Portal</a>. It&rsquo;s straightforward; just log in and follow the instructions. Alternatively,&nbsp;you can <a href="https://www.everypaw.com/downloads-2020/everypaw-claim-form.pdf" target="_blank" title="Link to download an Everypaw claim form">download a claim form</a>, but this can take longer.

Please refer to the guidance in your policy documents for Third Party Liability claims.&nbsp;&nbsp;&nbsp;

For more information, head to our <a href="/Home/claims.html">Pet Insurance Claims information page</a>.

We know pets are just as much a part of your family as any human. So, we know how important it is to you that they&#39;re protected. Choose Everypaw for pet insurance in the UK and give yourself that priceless peace of mind.

We know things can be tough right now, with many people facing money worries. If you have such concerns, please get in touch with us, as we may be able to offer some options to help, which could include reducing your cover or increasing your excess.

If you wish to find out more and your eligibility for any options, please call <a href="tel:03445431009" title="Call Everypaw Customer Services and Claims">0344 543 1009</a>.

Two levels of our Lifetime Pet Insurance cover have been rated 5 Stars by independent financial business, Defaqto, for 9 years in a row.

Everypaw partners with David Baddiel: Cat Man

Everypaw is proud to sponsor David Baddiel: Cat Man, a brand-new Channel 4 series that celebrates everything we love about cats. Hosted by David Baddiel, Cat Man explores the quirks of cat behaviour, shares heartwarming stories from cat owners across the UK and brings you fascinating feline facts you won&#39;t want to miss.

Don&#39;t miss out and join us in celebrating the wonderful world of cats! You can stream all three episodes now on Channel 4 now.

Link to Channel 4's David Baddiel Cat Man sponsored by Everypaw Pet Insurance

A phone image of an Everypaw Petcall vet nurse

Link to the Everypaw PawSquad information page

Dog Insurance

Cat Insurance

An image link for Everypaw Rabbit Insurance

Link to the Everypaw Rabbit Insurance page

Rabbit Insurance

Pet Insurance | UK Pet Insurance Quotes | Everypaw

Link to get an Everypaw Pet Insurance quote

PawSquad

24/7 video vet access

Why Use PawSquad?

How Do I Contact PawSquad?

PawSquad for You and Your Pet

What Can I Talk to PawSquad About?

Will PawSquad Offer Any Other Advice?

Frequently Asked Questions

How to activate your PawSquad account?

What do I do if I missed the PawSquad account activation email?

What advice will PawSquad's vet team give me?

What can't I talk to PawSquad about?

What should I do in an emergency?