Image icon for the Helpucover information page

While Helpucover may no longer be providing new policies, we want to assure you we&#39;re still here to support all our customers. We understand this may be a confusing time, so to help you, we&#39;ve created this page just for Helpucover customers.

This page has all the information you need to be able to service your policy, including contact details, claims information and policy details.

The information on this page is for&nbsp;Helpucover customers only;&nbsp;<a href="${link:{uuid:{c6e2277a-0c29-4eb5-8c3f-12779f71d3bc},repository:{website},path:{/everypaw2/contact-everypaw}}}">click here for Everypaw&#39;s Help page</a>.

Email:&nbsp;<a href="mailto:contact@helpucover.co.uk" title="Link to email Helpucover">contact@helpucover.co.uk</a>

Phone&nbsp;Customer Services &amp; Claims:&nbsp;<a href="tel:03445431067" title="Call Everypaw Customer Services and Claims">0344 543 1067</a>

Opening Hours:

<ul>
	<li>Mon &ndash; Fri: 8.30am &ndash; 6pm</li>
</ul>

Post:

Helpucover 
PO Box 7925, 
Bilston, 
WV1 9TT

Gadget and mobile phone insurance contact details

Phone&nbsp;Customer Services &amp; Claims:&nbsp;<a href="tel:08003896998">0800 389 6998</a>

Opening Hours:

<ul>
	<li>Mon &ndash; Fri: 8am - 8pm</li>
	<li>Sat:&nbsp;9am - 5pm</li>
</ul>

Post:

Helpucover Gadget and Mobile Phone Insurance 
Sentinel House, Airspeed Way, 
Portsmouth, Hampshire, 
PO3 5RF, United Kingdom

Phone&nbsp;Customer Services &amp; Claims:&nbsp;<a href="tel:03301233960">0330 123 3960</a>

Customer Services Opening Hours:

<ul>
	<li>Mon &ndash; Thurs: 8.30am - 7pm</li>
	<li>Fri: 8.30am - 6pm</li>
	<li>Sat:&nbsp;9am - 4pm</li>
</ul>

Claims Team Opening Hours:

<ul>
	<li>Mon &ndash; Fri: 8.30am - 6pm</li>
	<li>Sat:&nbsp;9am - 12.30pm</li>
</ul>

If you need to contact Helpucover regarding Mortgage Protection Insurance, Income Protection Insurance or Sports Accident Insurance, use the following details:

Phone&nbsp;Customer Services &amp; Claims:&nbsp;<a href="tel:03301231925">0330 123 1925</a>

Opening Hours:

<ul>
	<li>Mon &ndash; Fri: 8.30am - 6pm</li>
	<li>Sat:&nbsp;9am - 1pm</li>
</ul>

How to make a multi-appliance warranty claim

<ol>
	<li>As soon as your appliance fails, or starts to have problems, please call our customer services department on&nbsp;<a href="tel:03301233960">0330 123 3960</a>. This should be within 48 hours of you having a problem with your appliance.</li>
	<li>When you call you need to have:
	<ul>
		<li>Your policy number shown on your policy schedule</li>
		<li>The telephone number from which you are calling</li>
		<li>The type, make, age and model number of the appliance that is faulty</li>
		<li>The nature of the problem</li>
	</ul>
	</li>
	<li>We will put you in touch with a qualified local engineer and arrange for the appliance to be inspected</li>
	<li>The engineer will examine the appliance and inform us of the problems</li>
	<li>We authorise the repair or replacement of the appliance.</li>
</ol>

You should report any incident likely to give rise to a claim as soon as possible after discovery.

To raise a new claim or need some advice, please call Helpucover Gadget and Mobile Phone Insurance

From the United Kingdom:&nbsp;<a href="tel:08003896998">0800 389 6998</a>

From outside the United Kingdom:&nbsp;<a href="tel:+442392676574">+44 2392 676 574</a>

Should you need to make a claim, please contact us for a Helpucover claims form. You can do this by either visiting&nbsp;<a href="https://support.cardifpinnacle.com/claims/forms/?claimform=UK" target="_blank" title="Link to Cardif Pinnacle Claims Forms">www.support.cardifpinnacle.com</a>&nbsp;to download your claim form or by calling us on&nbsp;<a href="tel:03301231925">0330 123 1925</a>.

Happy dog having ear scratches off its owner

Need help? Just give us a shout (or bark, or meow...), it's all here. So if you just need to give us a call, ping us an email, get on the dog and bone to Petcall, or heaven forbid, make a complaint, this is the page for you.

While you may no longer be able to take out a Helpucover policy, you can still get a pet insurance quote from Everypaw. Everypaw offer <a href="https://www.everypaw.com" title="Link to Everypaw's pet insurance homepage">Pet Insurance for Cats, Dogs and Rabbits</a> with a range of Lifetime cover levels and all policies come with additional benefits and access to Petcall.

If you do take out a Pet Insurance policy with Everypaw in addition to your existing Helpucover policy, you will not be able to qualify for a multi-pet discount.

Link to get a quote for Everypaw Pet Insurance

<a href="https://www.everypaw.com/downloads/helpucover-claims-form.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download an Helpucover Vet Fees Claim Form</a>

If you need to make another type of claim, please call&nbsp;<a href="tel:03445431067" title="Call the Everypaw Claims Team">0344 543 1067</a>, and we&#39;ll send you the claim form you need.

For Third Party Liability claims, please refer to the guidance in your policy documents.

Whenever you are worried about your pet, you can speak to our qualified Petcall Vet Team any time of the day or night. A member of the team will listen to your concerns and provide you with an immediate source of expert advice.

Phone:&nbsp;<a href="tel:03301231923" title="Call Petcall, available 24 7">0330 123 1923</a>

Petcall can&#39;t help you with anything related to your policy&nbsp;such as updating details, cancellation or claims. Contacting Petcall to discuss your policy wastes your time and theirs, and prevents a Vet or Vet Nurse from being able to help a customer in need.

To make everything easier for you, you can leave the claims to your vet, as they can submit them for you in Vet Pawtal. It makes claims easy, straightforward, and save you the paperwork.&nbsp;&nbsp;

If you need to submit the claim yourself, you can download a claim form below.

Lifetime Policies

<a href="https://www.everypaw.com/downloads/helpucover-lifetime-premier-classic-and-vital-cat.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download the Helpucover Lifetime Premier, Classic and Vital Policy Document for Cats</a>

<a href="https://www.everypaw.com/downloads/helpucover-lifetime-premier-classic-and-vital-dog.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download the Helpucover Lifetime Premier, Classic and Vital Policy Document for Dogs</a>

<a href="https://www.everypaw.com/downloads/helpucover-lifetime-premier-rabbit.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download the Helpucover Lifetime Premier Policy Document for Rabbits</a>

Per Condition Policies

<a href="https://www.everypaw.com/downloads/helpucover-per-condition-cat-standard-plus-policy-summary-full-policy.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download the Helpucover Per Condition Standard and Standard Plus Policy Document for Cats</a>

<a href="https://www.everypaw.com/downloads/helpucover-per-condition-dog-standard-plus-policy-summary-full-policy.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download the Helpucover Per Condition Standard and Standard Plus Policy Document for Dogs</a>

Time Limited Policies

<a href="https://www.everypaw.com/downloads/helpucover-time-limited-cat-essential-policy-summary-and-full-policy.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download the Helpucover Time Limited Essential Policy Document for Cats</a>

<a href="https://www.everypaw.com/downloads/helpucover-time-limited-dog-essential-policy-summary-and-full-policy.pdf" target="_blank" title="Download an Everypaw Vet Fees Claim Form">Download the Helpucover Time Limited Essential Policy Document for Dogs</a>

If you need to view your existing Helpucover policy documents, you can download the relevant documents below.

We are committed to providing the best service possible to all of our customers, all of the time but we&#39;d be foolish to think we never make mistakes. Whatever the problem, we want to be able to understand your concerns and resolve them as quickly as possible. Your complaint is important to us.

How Do I Make a Complaint?

You can raise your complaint using any of the details below. All we need from you is as much information about your complaint as possible, and how you would like us to resolve your issue.

Email:&nbsp;<a href="mailto:complaints@pinnaclepetgroup.com" title="Link to email Helpucover Complaints Team">complaints@pinnaclepetuk.com</a>

Phone:&nbsp;<a href="tel:03445431035" title="Call Everypaw Complaints">0344 543 1035</a>

Post

Customer Relations Department 
PO Box 7925, 
Bilston, 
WV1 9TT

Here&#39;s What We&#39;ll do

Where possible we want to resolve your concerns within 4 working days. If we are able to do this we will send you a summary resolution communication to confirm we believe your complaint to be resolved.

If we are not able to resolve your concerns within 4 working days we will send you a letter to formally acknowledge your complaint. We will keep you informed of our progress.

We will contact you if we need more information to assist in addressing your concerns.

We will deal with your concerns as quickly as we can and wherever possible within 8 weeks of receiving your complaint, as required by the Financial Conduct Authority.

Once we have completed our investigations, we will respond to you with a final decision.

If You Remain Unhappy With Our Decision

If you have any new information that you feel could change our decision please let us know.

If there is no new information and you simply feel we have got it wrong, you can take your complaint to the Financial Ombudsman Service but must do so within 6 months of the date of our summary resolution communication or final decision letter.

If you refer your complaint outside of this 6 month time frame, the Financial Ombudsman Service will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Post:

Financial Ombudsman Service 
Exchange Tower, 
London, 
E14 9SR

Telephone:&nbsp;<a href="tel:08000234567" title="Call the Financial Ombudsman Office">0800 023 4567</a>&nbsp;/&nbsp;<a href="tel:03001239123" title="Call the Financial Ombudsman office">0300 123 9123</a>

Website:&nbsp;<a href="https://www.financial-ombudsman.org.uk/" target="_blank" title="Link to the Financial Ombudsman">https://www.financial-ombudsman.org.uk/</a>

Helpucover Help and Claims | Everypaw

Link to get a quote for Everypaw pet insurance

Helpucover Help and Claims

Link to How to Our Guide to Keeping Your Pets Safe at Halloween

Link to log in to the Everypaw Pet Portal

A dog and a cat compare Everypaw's Insurance for Pets

Link to get a quote for Everypaw Pet Insurance 

Link to retrieve a previous Everypaw Pet Insurance quote

Zoomies to Senior Snoozes, We've Got Them Covered

The benefit values featured in the table may vary across the different levels of cover and will depend on the cover you choose. Please check your cover before purchasing. Be aware, for some breeds of dogs we do not provide our &pound;8k and &pound;10k Lifetime cover. 
 
All policies and features are subject to special conditions and exclusions of the insurers, please click the link to read about&nbsp;<a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Pet Insurance Exclusions page">our policy exclusions.</a> 
 
Excess is applicable to all vet fees claims. When your pet reaches a certain age, the excess payable may change. The excess will be your set excess plus a percentage of your claim amount.

Getting your furry friend covered shouldn&#39;t just come down to cost. There&#39;s a lot more to it than that, so take the time to do a pet insurance comparison. Think about their breed, the level of cover they might need, and what would be important to you. After all, insurance is there for both of you.

One of the best ways to do that is to compare cover levels. This will give you an idea of how much your pet insurance will cost, how much you can claim against vet bills, as well as the policy benefits. It&#39;s all about finding the Lifetime Pet Insurance that works best for you and your pet.

*Based on Everypaw claims data from February 2024 to March 2025

An older dog for pet insurance for older pets

As our furry companions age, they&#39;re more likely to suffer from ailments and illnesses here and there. And we want you to be able to look after your pet well into retirement. That&#39;s why we don&#39;t have age limits on our policies. Our <a href="/Home/pet-insurance-for-older-pets.html">pet insurance for older pets</a> can help you do the most important thing &ndash; looking after your pet.

What about younger pets? We also offer <a href="/cat-insurance/kitten-insurance" title="Link to Everypaw's Kitten Insurance page">kitten</a> and <a href="/dog-insurance/puppy-insurance" title="Link to Everypaw's Puppy Insurance page">puppy insurance</a>, covered by our cat and dog insurance. No matter how old or young your purr-fect pet is, our pet insurance can give you all-important peace of mind.&nbsp;

Four animals for Everypaw's Multi-pet Insurance

Whether you are looking for a playmate for your pet or if your house is more like a <a href="/dog-insurance" title="Link to Everypaw's Dog Insurance page">dog</a>, <a href="/cat-insurance" title="Link to Everypaw's Cat Insurance page">cat</a> and <a href="/rabbit-insurance" title="Link to Everypaw's Rabbit Insurance page">rabbit</a> smallholding, you need multi-pet insurance that works for you. Everypaw&#39;s policies are just that and give you a discount on every pet too. No matter how many pets you have, from glorious <a href="/dog-insurance/dog-breed-guides/golden-retriever-insurance-care-and-health-advice" title="Link to Everypaw's Golden Retriever Dog Breed Guide page">Golden Retrievers</a> and majestic <a href="/cat-insurance/cat-breed-guides/maine-coon-cat-insurance-care-and-health-advice" title="Link to Everypaw's Maine Coon Cat Breed Guide page">Maine Coons</a> to lovely <a href="/rabbit-insurance/rabbit-breed-guides/lionhead-rabbit-insurance-care-and-health-advice" title="Link to Everypaw's Lionhead Rabbit Breed Guide page">Lionheads</a>, it&#39;s there for every single paw.

Link to the Everypaw Multi-pet Insurance page

How Does Pet Insurance Work: Getting a Quote

Our pet insurance quote form takes just 3 minutes to fill out. Here&#39;s how it works:

<ul>
	<li>Select which type of pet you&#39;re looking to insure and enter their age, breed and sex</li>
	<li>Enter basic personal details about yourself including your email and home addresses</li>
	<li>Select your vet fees limit</li>
	<li>We&#39;ll give you a pet insurance price! And we&#39;ll show you what the cost is for the year, plus what your monthly instalments will look like if you choose to pay that way</li>
</ul>

Will my pet insurance cover pre-existing conditions?

Ever found the urge to discover what the best dog breeds to train are or maybe you want to get to the bottom of your pet&#39;s worm problem.&nbsp;<a href="/Home/all-things-pet.html" title="Link to Everypaw's All Things Pet blog">Everypaw&#39;s All Things Pet blog</a>&nbsp;has the content to keep you informed.

Most Popular Celebrity and Royal Pet Names 2025

Link to the UK's Most Popular Celebrity and Royal Pet Names 2025

Link to Our Guide to the 2025 Everypaw Awards

The 2025 Everypaw Awards

Link to The UK's Top 15 Strangest Pet Names 2025 blog article

The UK's Top 15 Strangest Pet Names 2025

A phone screen image of Everypaw's Pet Portal

Link to Everypaw Pet Portal information page

Everypaw Pet Portal policy management icon

For that extra peace of mind when your pets get up to mischief, there&#39;s Everypaw. Our pet insurance is for cats, dogs and rabbits, and every policy comes with unlimited 24/7 access to vet nurses and vets. So, if you ever feel a bit &#39;for pet&#39;s sake&#39;, know Everypaw is here for you and your pet when you need us most!

Why Choose Everypaw for Pet Insurance in the UK?

<a href="https://www.everypaw.com/multi-pet-insurance" title="Link to Everypaw's Multi-pet Insurance page">Insure multiple pets</a>&nbsp;for a multi-pet discount

99% of claims paid in 5 working days*

Unlimited 24/7 access to UK vet nurses and vets with&nbsp;<a href="https://www.everypaw.com/petcall" title="Link to Everypaw's Petcall vet page">Petcall</a>

Manage your UK pet insurance policy online in the&nbsp;<a href="https://www.everypaw.com/pet-portal-info" title="Link to Everypaw's Pet Portal Information page">Pet Portal</a>

Three animals for Everypaw's Multi-pet Insurance

Choosing the right pet health insurance isn&#39;t always easy. We know that. And we also know that a key part of deciding is knowing what&#39;s not covered. That way, at least there are no nasty surprises in terms of coughing up for bills that you thought were going to be taken care of by your policy.

So, here are a few of the main exclusions on our pet insurances:

<ul>
	<li>Treatment for any pre-existing conditions</li>
	<li>Treatment for poisoning or any accidental injury that occurs in the first 3 days of your policy*</li>
	<li>Treatment for any illness that occurs in the first 14 days of your policy*</li>
	<li>Treatment related to vaccine-preventable conditions</li>
	<li>Treatment related to breeding, pregnancy or birthing</li>
	<li>Treatment on baby teeth if your pet is over 16 weeks when your policy starts</li>
</ul>

*Switching to Everypaw Pet Insurance? If you can prove your previous insurance runs up to the policy start date, we can waive this for you.

Please see our <a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Policy Exclusions page">exclusions page</a>&nbsp;for further details.

Fingers crossed, you never have to! We want to reassure you that claiming on your pet health insurance is as hassle-free as possible. That&rsquo;s why we have Vet Pawtal. A direct platform for vets so they can submit claims and leave you to care for your pet.

Vet Pawtal is the fastest and most efficient way to claim. There&rsquo;s no more paperwork for you, and we&rsquo;ll keep you updated every step of the way.&nbsp;&nbsp;&nbsp;

If your vet can&rsquo;t submit the claim, don&rsquo;t worry; you can still submit it in the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to the Everypaw Pet Portal">Everypaw Pet Portal</a>. It&rsquo;s straightforward; just log in and follow the instructions. Alternatively,&nbsp;you can <a href="https://www.everypaw.com/downloads-2020/everypaw-claim-form.pdf" target="_blank" title="Link to download an Everypaw claim form">download a claim form</a>, but this can take longer.

Please refer to the guidance in your policy documents for Third Party Liability claims.&nbsp;&nbsp;&nbsp;

For more information, head to our <a href="/Home/claims.html">Pet Insurance Claims information page</a>.

We know pets are just as much a part of your family as any human. So, we know how important it is to you that they&#39;re protected. Choose Everypaw for pet insurance in the UK and give yourself that priceless peace of mind.

We know things can be tough right now, with many people facing money worries. If you have such concerns, please get in touch with us, as we may be able to offer some options to help, which could include reducing your cover or increasing your excess.

If you wish to find out more and your eligibility for any options, please call <a href="tel:03445431009" title="Call Everypaw Customer Services and Claims">0344 543 1009</a>.

Two levels of our Lifetime Pet Insurance cover have been rated 5 Stars by independent financial business, Defaqto, for 8 years in a row.

Deciding which pet insurance your furry bundle of fun needs can be tricky, especially if you&#39;re a new fur-parent. That&#39;s why here at Everypaw.com, we&#39;re trying to keep things simple, we&#39;re all about&nbsp;<a href="/Home/lifetime-pet-insurance.html" title="Link to Everypaw's Lifetime Pet Insurance page">Lifetime Pet Insurance</a>.

Our Lifetime cover is available for your cats, dogs and rabbits. And if you&#39;re looking to cover your cat or dog, there&#39;s a range of cover levels to choose from. Lifetime covers your pet up to a set vet fee limit, and the limits reset for every year of cover.

A phone image of an Everypaw Petcall vet nurse

Link to the Everypaw Petcall information page

Dog Insurance

Cat Insurance

An image link for Everypaw Rabbit Insurance

Link to the Everypaw Rabbit Insurance page

Rabbit Insurance

Pet Insurance | UK Pet Insurance Quotes | Everypaw

Link to get an Everypaw Pet Insurance quote

Helpucover Help and Claims

Contact Helpucover

Helpucover pet insurance contact details

Gadget and mobile phone insurance contact details

Multi-appliance warranty contact details

Other contact details

How to Make a Helpucover Pet Insurance Claim

Download a Helpucover claim form

Make another type of pet claim

Helpucover's Petcall vet team

Helpucover Pet Insurance Policy Information

Download policy documents

Get a Pet Insurance Quote with Everypaw

Other Helpucover Claims Information

How to make a gadget claim

How to make a multi-appliance warranty claim

How to make other types of claims

Helpucover Complaints

If you need to make a complaint