Image icon for Everypaw's how to make a claim information page

We understand it can be stressful if you have a poorly or injured pet, and the thought of submitting a pet insurance claim is looming. It can be daunting, especially if you&rsquo;ve never made a claim. So, to make it easier for you, we&rsquo;ve put together this step-by-step guide.

We&rsquo;re not going to lie; this is a long page with a lot of information. Don&rsquo;t be put off! The length all comes down to the type of claim you need to make. It&rsquo;s either a new, continuation, or paper claim, and we&rsquo;ve mapped them all out for you below.

This will be super easy; follow these step-by-step instructions, and you&rsquo;ll be fine. Before you start, though, we will need a few things. These could be overwhelming if you're looking for them mid-claim submission, so it's worth getting these together in advance.

<ul>
	<li>When did you get your pet? If this is a new claim, we like to know so we can understand your pet's medical history. Don't worry too much if you don't know the exact date; an approximate date is OK.</li>
	<li>The details of the vet that treated your pet, specifically their postcode. We might already have these on file if you've made a claim before, but it's good to be prepared.</li>
	<li>Double-check the email address of the vet who treated your pet.</li>
	<li>When did you first use the veterinary practice that treated your pet? Again, if this is a new claim, we'd like to know this to understand their medical history. If you're not sure, you can give us an approximate date.</li>
	<li>Only for continuation claims, we'll need any invoices you have, whether from your vet or online pharmacy. These will need to be itemised invoices with a full breakdown of treatment. We're not talking about your card receipt. All invoices must be in one of the following formats: docx, jpeg, bmp, gif, tif, png, txt or pdf. If you don't have an itemised invoice, don't worry; we'll ask your vet for the documents.
	</li>
</ul>

Are you registered for Everypaw&#39;s Pet Portal?

If you are, great! This is the fastest way to claim. Don&#39;t worry if you&#39;re not. There&#39;s always time to register;&nbsp;<a href="https://petportal.everypaw.com/register" target="_blank" title="Link to register for the Everypaw Pet Portal">click here</a>, register, and then come back. But if you don&#39;t fancy registering, that&#39;s fine; you will need to go down the paper route. You&#39;ll find out about paper claims further down the page.

how to make a pet insurance claim claim details

If you're registered for the Everypaw Pet Portal, you can make a vet fees claim online for new conditions as well as continuation claims for ongoing ones. You can also access and download all the claim forms relating to the benefits of your policy.

7. When did you got your pet? We did say you&#39;d need this.

8. Tell us if your pet passed away due to the condition you&#39;re claiming for. We&#39;ll need to know the date they passed away.

9. Describe your pet&#39;s conditions or symptoms.

10. Tell us when you first noticed the condition or symptoms.

11. Click &#39;Next&#39;&hellip;

how to make a pet insurance claim vet details

12. Tell us about the vet that treated your pet. We might already have your vet&#39;s details on file, but if it&#39;s a new vet, click &#39;New treating vet&#39; and add their details. This is where you need their postcode.

13. If it&#39;s a vet we already have on file, this is when you double-check the email address. If it is different, you can add another practice email address.

how to make a pet insurance claim medication invoice

11. Enter the total amount you&#39;re claiming for.

12. Tick the boxes of any treatment listed on the invoice; if there aren&#39;t any, you can tick &#39;None of the above are included in the invoice&#39;.

13. Upload a copy of your medication invoice. The invoice needs to show what medication was paid for. Don&#39;t upload your card payment receipt; that&#39;s not what we need.

14. Click &#39;Next&#39;&hellip;

how to make a pet insurance claim previous vet details

17. Previous vet details. If you have them, you can add them; they can be handy for your pet&#39;s medical history. If you don&#39;t have them, you can still submit your claim. If we do need them, we&#39;ll get in touch.

18. Read the claim declaration, then click to confirm you&#39;ve read and agree to the declaration.

19. Click &#39;Submit claim&#39;&hellip;

how to make a pet insurance claim continuation claim

1. Log in to the <a href="https://petportal.everypaw.com/register" target="_blank" title="Link to log in to the Everypaw Pet Portal">Everypaw Pet Portal</a>.

2. Click the &#39;Make a claim&#39; button.

3. Select the pet you&#39;re claiming for.

4. Select if this is a &#39;Continuation claim&#39;.

5. Select we&#39;re paying for your pet&#39;s treatment.

6. Let us know if you have an invoice of your pet&#39;s treatment or medication. Don&#39;t worry; we can get these from the vet if you don&#39;t.

7. Click &#39;Next&#39;&hellip;

how to make a pet insurance claim continuation claim vet invoice

Continuation Claim Details with Vet Invoice

If you selected you have the vet&#39;s invoice, these are the steps to follow for your continuation claim.

8. Select the condition for which you want to make the continuation claim.

9. We need to know when treatment started, and when treatment ended.

10. Tell us if your pet passed away due to the condition you&#39;re claiming for. We&#39;ll need to know the date they passed away.

how to make a pet insurance claim medication claim

If you&#39;re claiming for medication, your continuation claim journey is slightly different, but still picks up after step 7.

8. Select the condition for which you want to make the continuation claim.

9. Enter the date you ordered the medication.

10. Tell us if your pet passed away due to the condition you&#39;re claiming for. We&#39;ll need to know the date they passed away.

how to make a pet insurance claim continuation claim vet details

15. Tell us about the vet that treated your pet. We might already have your vet&#39;s details on file, but if it&#39;s a new vet, click &#39;New treating vet&#39; and add their details. This is where you need their postcode.

16. If it&#39;s a vet we already have on file, this is when you double-check the email address. If it is different, you can add another practice email address.

Continuation / Medication Claim Submitted

Your claim has been submitted.

We&#39;ll process your claim and come to a decision on the claim within 5 working days.

We&#39;ll keep you updated on your claim&#39;s process through the Pet Portal&#39;s Claims Tracker, send you text messages, and, if it&#39;s your preference, letters.

If we need anything else from you, we&#39;ll get in touch.

Your claim has been submitted.

We&#39;ll process your claim and come to a decision on the claim within 5 working days. Plus we&#39;ll keep you updated on your claim&#39;s process through the Pet Portal&#39;s Claims Tracker, send you text messages, and, if it&#39;s your preference, letters.

If we need anything else from you, we&#39;ll get in touch.

If you&#39;ve chosen not to register for the Pet Portal and you need to submit a claim, you can download and submit a paper claim form. A paper claim form is going to take longer to process and assess.

1. <a href="https://www.everypaw.com/downloads-2020/everypaw-claim-form.pdf" target="_blank" title="Link to download a paper vet fees claim form">Download a paper claim form here</a>.

2. Complete all the information that we need from you.

3. Hand it into the vet that treated your pet.

4. The vet must complete their claim form section and post it to us for assessment.

5. Once we&#39;ve assessed the claim, we&#39;ll let you know the outcome.

If you&#39;ve chosen not to register for the Pet Portal and you need to submit a claim, you can download and submit a paper claim form. A paper claim form is going to take longer to process and assess.

1.&nbsp;<a href="https://www.everypaw.com/downloads-2020/everypaw-claim-form.pdf" target="_blank" title="Link to download a paper vet fees claim form">Download a paper claim form here</a>.

2.&nbsp;Complete all the information that we need from you.

3.&nbsp;Hand it into the vet that treated your pet.

4.&nbsp;The vet must complete their claim form section and post it to us for assessment.

5.&nbsp;Once we&#39;ve assessed the claim, we&#39;ll let you know the outcome.

14. Previous vet details. If you have them, add them here. We need them to understand your pet&#39;s medical history. If you don&#39;t have them, you can still submit your claim. If we do need them, we&#39;ll get in touch.

15. Read the claim declaration, then click to confirm you&#39;ve read and agree to the declaration.

16. Click &#39;Submit claim&#39;&hellip;

Continuation Claim Vet Invoice Treatment Details

11. Enter the total amount you&#39;re claiming for.

12. Tick the boxes of any treatment listed on the invoice; if there aren&#39;t any, you can tick &#39;None of the above are included in the invoice&#39;.

13. Upload a copy of your vet&#39;s invoice. It must be an itemised invoice with details of the treatment listed. This must not be your card payment receipt from the vet.

14. Click &#39;Next&#39;&hellip;

That&#39;s it; your claim has been submitted.

We&#39;ll send your claim directly to your vet so they can review and confirm the claim. Once we have it back, we&#39;ll process and decide on the claim within 5 working days.

If we don&#39;t hear back from your vet, we&#39;ll chase them up for you. If we need anything else from you, we&#39;ll get in touch.

You can read our claims process in the Frequently Asked Questions below, so you know the timeframes we&#39;ll be working on. We&#39;ll keep you updated on your claim&#39;s process on the Pet Portal&#39;s Claims Tracker, send you text messages, and, if it&#39;s your preference, letters.

How long will it take for my claim to be processed?

We&#39;ll be on to it within 5 days of getting your claim form. In most cases and where there are no further queries, we aim to make payment within 5 days of assessing your claim.

We want to get your claim sorted as soon as possible; unfortunately, now and again, there are bumps in the road. Delays can happen, and these are generally down to when we need more information to process your claim.

The most common delays for first-time claims come from waiting for your vet and previous vets to supply your pet&#39;s medical history.

Delays often happen when processing continuation or medication claims because the incorrect invoice has been uploaded. We need itemised treatment invoices and medication invoices, not card payment receipts.

From start to finish, here&#39;s our claims process:

Submitting your claim: Once your pet&#39;s been treated, you submit your claim. Answer a few questions, provide your vet&#39;s details, and let us know who we need to pay.

Awaiting vet completion: We&#39;ll reach out to your vet to confirm the treatment and costs. On average, vets get back to us in 8 days, depending on your vet. If we haven&#39;t heard back, we&#39;ll kindly remind your vet on days 5, 10, and 15.

Claim received: Your vet has provided us with the information we need to move forward.

Pending approval: Our assessors will carefully review your claim and make a decision. It takes up to 5 days to assess a claim, but sometimes it can take a bit longer if we need more information.

Claim processed: Your claim has been assessed, and we&#39;ll let you know the outcome.

Declining a claim is a decision that we do not take lightly. If your claim is declined and you believe our decision is incorrect, you have the right to challenge it.

You can contact us through the Pet Portal by visiting the &#39;Contact Us&#39; page and filling out one of our contact forms. When selecting the topic, choose &#39;Complaint about a claim,&#39; and our team will investigate the issue for you.

If you don&#39;t have access to the Pet Portal, you can reach us by calling 0344 543 1009. Our phone lines are open Monday to Friday from 8:30am to 6pm.

Once you&#39;ve submitted your vet fees claim to the portal, you can track its progress with the Claims Tracker. If you downloaded and completed your form by hand, your claim won&#39;t appear in the Claims Tracker until we&#39;ve received and processed it.

We&#39;ll also keep your Portal&#39;s Messages section up to speed with your claim&#39;s updates, and if you&#39;re signed up for SMS, we&#39;ll text you too. You can expect your updates through your letterbox if you receive your docs by post.

If you aren&#39;t receiving text message updates, you can log in to the Pet Portal and update your preferences on the &#39;Account&#39; page. Texts are the quickest way to get an update on key claim events.

If you need to submit a claim for other benefits of your policy, you can download claims forms for the following claims from the Pet Portal.

<ul>
	<li>Holiday cancellation claim form</li>
	<li>Emergency boarding hospitalisation claim form</li>
	<li>Loss, theft and straying claim form</li>
	<li>Purchase price claim form</li>
</ul>

If you don&#39;t have portal access, please call 0344 543 1009, and we&#39;ll send you the claim form you need. We&#39;re open Mon&ndash;Fri: 8.30am &ndash; 6pm.

Once you have the form, please fill out all the information we need on the form and post it back to us. Once we&#39;ve received the form, we&#39;ll get in touch if we need any further information from you.

Claims for dental treatment, complementary or physiotherapy treatment, cremation or burial costs can be submitted as a vet fee claim.

How do I make third party liability claims?

If you need to make a Third Party Liability claim, please call 0344 543 1009. We&#39;re open Mon&ndash;Fri: 8.30am &ndash; 6pm.

Third Party Liability covers you if your dog has injured someone else or damaged someone else&#39;s property.

Your Third Party Liability cover is not for when another dog has damaged your property or injured you and your pet. If this happens to you, you need to take this up with the other dog&#39;s owner.

Your pet will be covered for any new illnesses or accidents they suffer from the start date of your policy. Our policies don&#39;t cover conditions your pet suffered before the start date of your policy; these would be considered pre-existing conditions.

There are some temporary exclusions in place from the start of your policy. For the first 3 days, you will not be covered for accidents or poisoning. For the first 14 days, you will not be covered for any illnesses. We can waive these temporary exclusions if you have switched to Everypaw and prove your previous insurance covered your pet up to the Everypaw policy&#39;s start date.

You should read all your policy documents for details on what is covered.

If you need a pre-authorisation and it&#39;s an emergency, the best thing for you to do is call us on <a href="tel:0344 543 1009" title="Telephone link to call Everypaw Pet Insurance">0344 543 1009</a>. We understand this can be a stressful time, and we&rsquo;ll do our best to make a decision within 24 hours.

If it&#39;s not an emergency, you can get in touch with us through the &#39;Contact us&#39; page of the Pet Portal.

We&#39;re open:

Mon&ndash;Fri: 8.30am &ndash; 6pm

Sat: 9am &ndash; 1pm

What excess will I have to pay if I make a claim?

You&#39;ll need to pay an excess when you claim vet fees, and the frequency and amount you&#39;ll need to pay will depend on your policy.

<ul>
	<li>For Lifetime policies, your excess is payable per condition, per year</li>
	<li>For Maximum Benefit and Time Limited policies, your excess is payable per condition</li>
</ul>

The amount you will need to pay will depend on the excess options available to you when you bought your policy. Your excess will be either:

<ul>
	<li>The set excess on your policy</li>
	<li>The set excess on your policy or a percentage of your claim amount, whichever is more</li>
	<li>The set excess plus voluntary % excess/+ percentage excess</li>
</ul>

You&#39;ll find your excess on your Certificate of Insurance and in the Pet Portal.

Where do I email the information you requested for my claim?

If we have asked you to send us additional information to process your claim, you can upload the documents we need on the &#39;Contact us&#39; page of the Pet Portal.

Select &#39;Claims&#39; as your topic and &#39;Responding to a request from us&#39;, and then you&#39;ll be able to upload the documents we need. Documents must be under 15 MB and in one of the following formats: docx, jpeg, bmp, gif, tif, png, txt or pdf.

If you don&#39;t have access to the Pet Portal, you can email documents to claims@everypaw.com. It may take longer to process documents received via email as there will be some admin work to assign it to your claim.

We can make payments directly to your vet. However, you do need to make sure they accept payments first. If they don&#39;t, we can pay you instead. If we need your bank details, we&#39;ll contact you to make sure you get paid.

How to Make Continuation and Medication Claims

We understand how ongoing conditions can drag on, and not every claims needs a brand new claim to be submitted every time. Especially if you&#39;re already <a href="/buying-pets-drugs-online" title="Link to Everypaw's buying pet drug online information page">buying your pet&#39;s drugs online</a>.

But whether it&#39;s a continuation claim or a medication claim, a claim still needs to be submitted...

We understand how ongoing conditions can drag on, and not every claims needs a brand new claim to be submitted every time. Especially if you&#39;re already buying your pet&#39;s drugs online.

But whether it&#39;s a continuation claim or a medication claim, a claim still needs to be submitted...

You don&rsquo;t need to do anything if your vet submitted your claim through Vet Pawtal. We&rsquo;re on it. You can go back to whatever you were doing.&nbsp;&nbsp;&nbsp;

But if you need to submit your claim for vet fees or medication through the Pet Portal, first things first, you need to <a href="https://petportal.everypaw.com/register" target="_blank" title="Link to register for the Everypaw Pet Portal">make sure you&rsquo;re registered</a>. Then, you&rsquo;ll find all the information you need to submit your new or continuation claim below. If you don&rsquo;t fancy registering, that&rsquo;s fine; you will need to go down the paper route. You&rsquo;ll find out about paper claims further down the page.

This will be super easy; follow these step-by-step instructions, and you&#39;ll be fine. Before you start, though, we will need a few things. These could be overwhelming if you&#39;re looking for them mid-claim submission, so it&#39;s worth getting these together in advance.

<ul>
	<li>When did you get your pet? If this is a new claim, we like to know so we can understand your pet&#39;s medical history. Don&#39;t worry too much if you don&#39;t know the exact date; an approximate date is OK.</li>
	<li>The details of the vet that treated your pet, specifically their postcode. We might already have these on file if you&#39;ve made a claim before, but it&#39;s good to be prepared.</li>
	<li>Double-check the email address of the vet who treated your pet.</li>
	<li>When did you first use the veterinary practice that treated your pet? Again, if this is a new claim, we&#39;d like to know this to understand their medical history. If you&#39;re not sure, you can give us an approximate date.</li>
	<li>Only for continuation claims, we&#39;ll need any invoices you have, whether from your vet or online pharmacy. These will need to be itemised invoices with a full breakdown of treatment. We&#39;re not talking about your card receipt. All invoices must be in one of the following formats: docx, jpeg, bmp, gif, tif, png, txt or pdf. If you don&#39;t have an itemised invoice, don&#39;t worry; we&#39;ll ask your vet for the documents.</li>
</ul>

how to make a pet insurance claim getting started

1. Log in to the <a href="https://petportal.everypaw.com/register" target="_blank" title="Log in to the Everypaw Pet Portal">Everypaw Pet Portal</a>.

2. Click the &#39;Make a claim&#39; button.

When you start your claim, a new form will load, including details about your pets and their policies.

how to make a pet insurance claim type of claim

3. You&#39;ll need to select the pet you&#39;re claiming depending on how many pets you have on the portal.

4. Select if this is a &#39;New claim&#39;.

5. Let us know who we&#39;re paying for your pet&#39;s treatment, you or your vet.

6. Click &#39;Next&#39;&hellip;

How to Make a Pet Insurance Claim | Everypaw

How to Make a Claim

Link to How to Our Guide to Keeping Your Pets Safe at Halloween

Link to log in to the Everypaw Pet Portal

A dog and a cat compare Everypaw's Insurance for Pets

Link to get a quote for Everypaw Pet Insurance 

Link to retrieve a previous Everypaw Pet Insurance quote

Zoomies to Senior Snoozes, We've Got Them Covered

The benefit values featured in the table may vary across the different levels of cover and will depend on the cover you choose. Please check your cover before purchasing. Be aware, for some breeds of dogs we do not provide our &pound;8k and &pound;10k Lifetime cover. 
 
All policies and features are subject to special conditions and exclusions of the insurers, please click the link to read about&nbsp;<a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Pet Insurance Exclusions page">our policy exclusions.</a> 
 
Excess is applicable to all vet fees claims. When your pet reaches a certain age, the excess payable may change. The excess will be your set excess plus a percentage of your claim amount.

Getting your furry friend covered shouldn&#39;t just come down to cost. There&#39;s a lot more to it than that, so take the time to do a pet insurance comparison. Think about their breed, the level of cover they might need, and what would be important to you. After all, insurance is there for both of you.

One of the best ways to do that is to compare cover levels. This will give you an idea of how much your pet insurance will cost, how much you can claim against vet bills, as well as the policy benefits. It&#39;s all about finding the Lifetime Pet Insurance that works best for you and your pet.

*Based on Everypaw claims data from February 2024 to March 2025

An older dog for pet insurance for older pets

As our furry companions age, they&#39;re more likely to suffer from ailments and illnesses here and there. And we want you to be able to look after your pet well into retirement. That&#39;s why we don&#39;t have age limits on our policies. Our <a href="/Home/pet-insurance-for-older-pets.html">pet insurance for older pets</a> can help you do the most important thing &ndash; looking after your pet.

What about younger pets? We also offer <a href="/cat-insurance/kitten-insurance" title="Link to Everypaw's Kitten Insurance page">kitten</a> and <a href="/dog-insurance/puppy-insurance" title="Link to Everypaw's Puppy Insurance page">puppy insurance</a>, covered by our cat and dog insurance. No matter how old or young your purr-fect pet is, our pet insurance can give you all-important peace of mind.&nbsp;

Four animals for Everypaw's Multi-pet Insurance

Whether you are looking for a playmate for your pet or if your house is more like a <a href="/dog-insurance" title="Link to Everypaw's Dog Insurance page">dog</a>, <a href="/cat-insurance" title="Link to Everypaw's Cat Insurance page">cat</a> and <a href="/rabbit-insurance" title="Link to Everypaw's Rabbit Insurance page">rabbit</a> smallholding, you need multi-pet insurance that works for you. Everypaw&#39;s policies are just that and give you a discount on every pet too. No matter how many pets you have, from glorious <a href="/dog-insurance/dog-breed-guides/golden-retriever-insurance-care-and-health-advice" title="Link to Everypaw's Golden Retriever Dog Breed Guide page">Golden Retrievers</a> and majestic <a href="/cat-insurance/cat-breed-guides/maine-coon-cat-insurance-care-and-health-advice" title="Link to Everypaw's Maine Coon Cat Breed Guide page">Maine Coons</a> to lovely <a href="/rabbit-insurance/rabbit-breed-guides/lionhead-rabbit-insurance-care-and-health-advice" title="Link to Everypaw's Lionhead Rabbit Breed Guide page">Lionheads</a>, it&#39;s there for every single paw.

Link to the Everypaw Multi-pet Insurance page

How Does Pet Insurance Work: Getting a Quote

Our pet insurance quote form takes just 3 minutes to fill out. Here&#39;s how it works:

<ul>
	<li>Select which type of pet you&#39;re looking to insure and enter their age, breed and sex</li>
	<li>Enter basic personal details about yourself including your email and home addresses</li>
	<li>Select your vet fees limit</li>
	<li>We&#39;ll give you a pet insurance price! And we&#39;ll show you what the cost is for the year, plus what your monthly instalments will look like if you choose to pay that way</li>
</ul>

Will my pet insurance cover pre-existing conditions?

Ever found the urge to discover what the best dog breeds to train are or maybe you want to get to the bottom of your pet&#39;s worm problem.&nbsp;<a href="/Home/all-things-pet.html" title="Link to Everypaw's All Things Pet blog">Everypaw&#39;s All Things Pet blog</a>&nbsp;has the content to keep you informed.

Most Popular Celebrity and Royal Pet Names 2025

Link to the UK's Most Popular Celebrity and Royal Pet Names 2025

Link to Our Guide to the 2025 Everypaw Awards

The 2025 Everypaw Awards

Link to The UK's Top 15 Strangest Pet Names 2025 blog article

The UK's Top 15 Strangest Pet Names 2025

A phone screen image of Everypaw's Pet Portal

Link to Everypaw Pet Portal information page

Everypaw Pet Portal policy management icon

For that extra peace of mind when your pets get up to mischief, there&#39;s Everypaw. Our pet insurance is for cats, dogs and rabbits, and every policy comes with unlimited 24/7 access to vet nurses and vets. So, if you ever feel a bit &#39;for pet&#39;s sake&#39;, know Everypaw is here for you and your pet when you need us most!

Why Choose Everypaw for Pet Insurance in the UK?

<a href="https://www.everypaw.com/multi-pet-insurance" title="Link to Everypaw's Multi-pet Insurance page">Insure multiple pets</a>&nbsp;for a multi-pet discount

99% of claims paid in 5 working days*

Unlimited 24/7 access to UK vet nurses and vets with&nbsp;<a href="https://www.everypaw.com/petcall" title="Link to Everypaw's Petcall vet page">Petcall</a>

Manage your UK pet insurance policy online in the&nbsp;<a href="https://www.everypaw.com/pet-portal-info" title="Link to Everypaw's Pet Portal Information page">Pet Portal</a>

Three animals for Everypaw's Multi-pet Insurance

Choosing the right pet health insurance isn&#39;t always easy. We know that. And we also know that a key part of deciding is knowing what&#39;s not covered. That way, at least there are no nasty surprises in terms of coughing up for bills that you thought were going to be taken care of by your policy.

So, here are a few of the main exclusions on our pet insurances:

<ul>
	<li>Treatment for any pre-existing conditions</li>
	<li>Treatment for poisoning or any accidental injury that occurs in the first 3 days of your policy*</li>
	<li>Treatment for any illness that occurs in the first 14 days of your policy*</li>
	<li>Treatment related to vaccine-preventable conditions</li>
	<li>Treatment related to breeding, pregnancy or birthing</li>
	<li>Treatment on baby teeth if your pet is over 16 weeks when your policy starts</li>
</ul>

*Switching to Everypaw Pet Insurance? If you can prove your previous insurance runs up to the policy start date, we can waive this for you.

Please see our <a href="/Home/pet-insurance-policy-exclusions.html" title="Link to Everypaw's Policy Exclusions page">exclusions page</a>&nbsp;for further details.

Fingers crossed, you never have to! We want to reassure you that claiming on your pet health insurance is as hassle-free as possible. That&rsquo;s why we have Vet Pawtal. A direct platform for vets so they can submit claims and leave you to care for your pet.

Vet Pawtal is the fastest and most efficient way to claim. There&rsquo;s no more paperwork for you, and we&rsquo;ll keep you updated every step of the way.&nbsp;&nbsp;&nbsp;

If your vet can&rsquo;t submit the claim, don&rsquo;t worry; you can still submit it in the <a href="https://petportal.everypaw.com/register#login" target="_blank" title="Link to the Everypaw Pet Portal">Everypaw Pet Portal</a>. It&rsquo;s straightforward; just log in and follow the instructions. Alternatively,&nbsp;you can <a href="https://www.everypaw.com/downloads-2020/everypaw-claim-form.pdf" target="_blank" title="Link to download an Everypaw claim form">download a claim form</a>, but this can take longer.

Please refer to the guidance in your policy documents for Third Party Liability claims.&nbsp;&nbsp;&nbsp;

For more information, head to our <a href="/Home/claims.html">Pet Insurance Claims information page</a>.

We know pets are just as much a part of your family as any human. So, we know how important it is to you that they&#39;re protected. Choose Everypaw for pet insurance in the UK and give yourself that priceless peace of mind.

We know things can be tough right now, with many people facing money worries. If you have such concerns, please get in touch with us, as we may be able to offer some options to help, which could include reducing your cover or increasing your excess.

If you wish to find out more and your eligibility for any options, please call <a href="tel:03445431009" title="Call Everypaw Customer Services and Claims">0344 543 1009</a>.

Two levels of our Lifetime Pet Insurance cover have been rated 5 Stars by independent financial business, Defaqto, for 8 years in a row.

Deciding which pet insurance your furry bundle of fun needs can be tricky, especially if you&#39;re a new fur-parent. That&#39;s why here at Everypaw.com, we&#39;re trying to keep things simple, we&#39;re all about&nbsp;<a href="/Home/lifetime-pet-insurance.html" title="Link to Everypaw's Lifetime Pet Insurance page">Lifetime Pet Insurance</a>.

Our Lifetime cover is available for your cats, dogs and rabbits. And if you&#39;re looking to cover your cat or dog, there&#39;s a range of cover levels to choose from. Lifetime covers your pet up to a set vet fee limit, and the limits reset for every year of cover.

A phone image of an Everypaw Petcall vet nurse

Link to the Everypaw Petcall information page

Dog Insurance

Cat Insurance

An image link for Everypaw Rabbit Insurance

Link to the Everypaw Rabbit Insurance page

Rabbit Insurance

Pet Insurance | UK Pet Insurance Quotes | Everypaw

Link to get an Everypaw Pet Insurance quote

How to Make a Pet Insurance Claim

First Things First

How was your claim submitted?

What You Might Need to Make a Claim

Getting Started

Type of Claim

Claim Details

The Vet's Details

Previous Vet's Details

Claim Submitted

How to Make Continuation and Medication Claims

How to Submit a Continuation Claim

Continuation Claim Details with Vet Invoice

Continuation Claim Vet Invoice Treatment Details

Continuation Claim for Medication

Continuation Claim Medication Details

Continuation Claim Vet Details

Continuation Claim Previous Vet Details

Continuation / Medication Claim Submitted

How to Submit a Paper Vet Fee Claim

Frequently asked questions

How long will it take for my claim to be processed?

Why would my claim be delayed?

What's the claim's process?

How can I track my claim?

How can I submit other types of claims?

How do I make third party liability claims?

What am I covered for?

How do I request a pre-authorisation?

What excess will I have to pay if I make a claim?

Where do I email the information you requested for my claim?

Can you pay my vet directly?

How can I challenge my declined claim?